Job Type: Permanent Full-time

Salary: $75,000.00 – $85,000.00 per year + Super + Performance Bonus + Free Onsite Parking

Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Ryde Region are seeking qualified, reliable and passionate Care Coordinator RN. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

The Ideal Candidate: The ideal candidate for our team will have some experience with managing client enquiries, client consultations, client onboarding, and a client case load. The care coordinator RN will have experience managing the scheduling requirements for community care workers.

Purpose of Position: This role is customer focused and involves consulting with families, preparing in home care assessments, and drafting care plans to best meet client requirements. This position is responsible for recruiting, training, and managing the performance of our carers and nurses.

Full training will be provided to reliable and successful candidate.

Duties include:

• Assisting with handling incoming telephone and internet enquiries.
• Administer clients’ medicines and treatments & perform other duties of Registered Nurse.
• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
• Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.
• Preparing in-home care assessments and care plans to best meet client requirements.
• Recruiting, training, and managing the performance of the care team.
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Maintaining client and care worker compliance and documentation according to government standards.
• Providing “on-call” services on rotation after hours, on the weekends, and on public holidays.

Essential Criteria:

• A current AHPRA Registration
• New graduate RNs are also encouraged to apply
• Current Australian National Police check, and Current First Aid & CPR certificate
• Driver's license and your own reliable registered vehicle
• Full Comprehensive Vehicle Insurance
• Excellent verbal and written communication skills

• Experience as a scheduler, case manager, care coordinator, hospital discharge planner, or NDIS support coordinator
• The ability to operate efficiently and deliver excellent service
• Time management, organisational skills & ability to manage competing priorities
• Relationship development skills to support diverse clients to achieve their goals and objectives
• Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)

Only shortlisted applicants will be contacted for interviews within 14 days of applying.