Home Aged Care Packages Providers

What are Home Care Packages?

Home Care Packages is an Australian Government funding program that supports older Australians who prefer to continue living independently in the safety and comfort of their own home instead of a nursing home or assisted living facility.

Unlike the Commonwealth Home Support Package which assists with entry level, ongoing or short-term in-home support services, the Home Care Packages program provides for more complex home care needs including:

  • personal care,
  • support services and nursing,
  • allied health and clinical services.

The four levels of Home Care Packages.

There are four levels of Home Care Packages to help meet varying levels of individual care needs. The type of care services is unchanged between each level, with the allocated hours increasing or decreasing as required. It is expected that a greater number of people will require a lower level package, with a smaller number of individuals requiring higher level packages.

Home Care Packages Costs.

The amount of Government assistance your loved one can receive is determined by their needs and personal circumstances as assessed by the Department of Human Services. The subsidy amount increases with each level according to a person’s individual needs.

It is expected that some people will need to contribute more toward their home care fees. If your loved one is asked to pay an income-tested care fee, the government subsidy will be reduced by the amount of income-tested care fee which they are eligible to pay.

For example, if your loved ones’ Home Care Package is assessed at $20,000 (amount government will pay) and their income-tested care fee is assessed at $5,000 (amount you pay) then your Home Care Package subsidy will be $15,000 ($20,000 – $5,000 = $15,000).

The subsidy will be paid directly to your loved ones’ chosen approved provider such as Right at Home Australia.

ACT NOW: Due to the high level of demand, the funding assignment of Home Care Packages levels 2-4 have a wait time upward of 12 months. However, your funding allocation will take into account the assignment wait time.

You do not need to wait for your Home Care Package to be assigned before accessing home care services through Right at Homes Australia. Your loved one can commence home care services at any time.

Contact your local Right at Home office to discuss your personal care services schedule while waiting for your Home Care Package to be assigned.

Who qualifies for Home Care Packages?

Home Care Packages are intended for older people (+65 or +50 Aboriginal / Torres Strait Islander) as well as those living with a disability, who need assistance to remain living in their own home. Home Care Packages are not intended for people requiring entry level, ongoing temporary or short-term care (see Commonwealth Home Support Program) or visitors to Australia.

To find-out your Home Care Package eligibility, contact My Aged Care who will refer you to the Aged Care Assessment Team (ACAT) or ACAS (VIC only) to arrange an in-home assessment of your loved ones’ needs and determine their Home Care Packages level.

IMPORTANT: If you’re in the process of ACAT/ACAS assessment (or you’re about to be) let an experienced Right at Home Care Manager guide you and your loved one through the application process, helping to ensure that your application is correct at the time of submission, expediting your claim while helping you to receive assistance sooner.

If your loved one is not eligible for a subsidy from the Australian Government, they can still access Right at Home’s home care services privately but will be required to cover the associated costs.

What is a Home Care Packages Approved Provider?

Home Care Packages Approved Providers are private or public businesses who have satisfied the Department of Health’s requirements in providing high quality home care services to eligible recipients.

As a recipient of a Home Care Package, your loved one will be able to choose which provider they would like to have deliver their services, as well as the type of services.

Approved Providers are obliged to provide your loved ones’ home care services as stated in their care agreement, when they want them (day or night) and by which member of care staff.

Your approved provider may also charge administration, case management, subscription or exit fees. So, be sure that they disclose all costs, not only their daily fees. Right at Home Australia DO NOT charge hidden fees.

IMPORTANT: If your loved one is unhappy with the quality of their home care or approved provider, you can register a request to change providers through the My Aged Care government website at any time and choose a new provider.

A Right at Home Care Manager can also help with a custom care plan that will identify the unique services your loved one will need, as well as potential costs so you can see how their Home Care Package will be budgeted ensuring value for money, before their services commence.

Call your local Right at Home Australia office for an estimate of your likely fees - cost and obligation free.

Applying for Home Care Packages.

  1. Arrange an Assessment.

Contact the Government through the My Aged Care website to request an assessment. Or let a professional Right at Home Care Manager help you navigate the assessment process with you from beginning to end - cost and obligation free.

  1. Home Care Needs Assessed.

A member of the ACAT/ACAS will visit your home to assess your loved ones’ care needs and determine what level of services are required. (Government subsidy level).

  1. Find an Approved Provider.

Right at Home would be honoured to care for your loved one. We can provide you with a detailed custom care plan to meet your loved ones’ home care needs with costs estimates so you can see how your funding will be budgeted ensuring value for money. Cost and obligation free and before your services commence.

  1. Eligibility Confirmation.

Once the assessment is complete the government will tell you what level of care you have been approved for. There are 4 levels of funding depending on need. This ranges from $8,250 per annum to $52,500 per annum. (As of Feb 2019).

  1. Income Assessment.

Once an ACAT assessment has been completed, you may need to undergo an income assessment to further assess your eligibility and entitlements via Centrelink. Only persons on the aged pension or with annual income levels below a fixed amount are eligible for government funded home care packages. Nobody will be denied services because they can’t afford it. If a person has independent means then the government will ask the person to make a contribution toward their care. Once again, Right at Home can help you navigate this process. 

  1. Home Care Package Assigned.

Home Care Package confirmation and unique Home Care Package referral code sent.

  1. Enter into a Home Care Agreement.

If you haven’t done so already (see step 3) start negotiations with your preferred provider to develop a custom care plan, and sign a Home Care Agreement. The agreement outlines your rights and explains how the services will be delivered. Then visit the myagedcare.gov.au government website and notify them which provider you have chosen. They will direct your Home Care Package to your chosen approved provider such as Right at Home.

  1. Services commence.

Start receiving home care services and manage your services if your needs change. The provider you choose must keep an account of your money and show you exactly how it is being spent.


Call now.

Our professional Care Managers are available if you need help with your Home Care Packages application. Call your local Right at Home office or submit a confidential contact form to arrange a one-on-one consultation with a professional Care Manager today. No cost or obligation. We’re here to help. Read More

Get The Best Home Care In Australia From Right at Home

The best home care in Australia is provided by the team here at Right at Home. We provide a huge range of services that allow you to keep your independence, whilst receiving help for those daily tasks that are harder to do than they were before. Choosing the right home care provider can be a challenge, but below, you can read more about the service that we provide and what you should expect from our fantastic home care packages. 

What You Can Expect From Our Excellent Home Care Packages 

If you have not had to choose a home care provider before, it can be quite overwhelming with the number of different options out there available to you. However, you need to make sure that you are choosing the best of the best, and this is exactly what Right at Home can provide for you. Here are our top tips on what to look for in a home care provider: 

  • Do They Make You Feel Safe? - One of the most important things that a good home care provider should do is make you feel safe and protected by the staff. Staff should always listen to you and respect your wishes and there should be enough care staff to ensure that you always receive a service. Furthermore, you should always be made aware of any staff changes and feel confident that your personal belongings are secure. 
  • Are They Effective? - When starting with any new home care provider, you should be introduced to the care staff who are going to be providing your care and they should all have the skills and experience suited to your personal needs. The staff should know about any health needs you have as well as your personal preferences and involve you in any decisions regarding the care you receive. It is also important that you are asked to give regular feedback on the service that you get. 
  • Are They Caring? - A great home care provider has to be caring and the staff should be aware of your needs, background and what you like and how you like things done. The staff should encourage you to express your views and what your needs are. You should be able to easily change your care worker if you don’t get on.
  • Are They Responsive To Your Needs? - Finally, your chosen home care provider has to be responsive to your needs. A comprehensive assessment of your needs and a written personalised care plan should be drafted explaining your treatment and care. Both you and your loved ones should be involved in developing this plan with the staff so that everyone is completely happy and satisfied with the service.  

Are You Looking for an Approved Provider under the Aged Care Act?

Right at Home provide Home Care Packages that are funded either fully or partially through the government. This is paid directly to the care provider, and you can choose both the provider and the level of service you will require.

Right at Home have been operating since 2014 in Australia, and we are dedicated to improving the quality of life for all our clients, supporting them to stay at home.

To access these services, the first step is to apply through the My Aged Care government website for assessment. This is something that Right at Home can help with – cost and obligation free.

What will Right at Home do to help this process?

At any point in this process, you can access help, support and advice from us at Right at Home, cost and obligation free. We can guide you through the whole process, from the original assessment.

As part of our service, we will provide an initial call, to discuss a basic needs assessment and give an indication of cost. We can then set up an in-home meeting, with a more thorough assessment leading to a far more detailed quote.

Following this meeting, we will create a Custom Care Plan with measurable goals and outcomes. This is a nursing plan designed to evolve with the ever-changing needs of our clients.

Once the care plan is in place, we will select appropriate carers. We have several specialised carers, carefully screened with detailed background checks. Our carers are suitably qualified and undertake ongoing professional development. To match a carer to a client, we consider the services needed as well as the interests and personalities of both – it is important to us that we find the most suitable carer for each client.

The care of your loved one is managed through a client folder that is kept in the client’s house. These are updated every visit with extensive notes. Our care managers make regular unannounced visits and liaise with family members to provide feedback on a regular basis.

Our care plans are designed to improve quality of life, with clear budgets and measurable goals, to make sure that you find our service useful, and you get the care you want – as you want it.

Right at Home provides home care packages and support services including disability & elderly care as well as transitional home care services. Our locations cover Sydney, Brisbane, Perth, Gold Coast, Sunshine Coast, Wagga Wagga, Townsville, Toowoomba, Penrith, Cairns and many more!

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