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Right at Home COVID-19 Update – Essential Service


Right at Home Offices are open. Homecare and Disability Support is an Essential Service.

Right at Home COVID-19 Response

As Australia's leading provider of quality home care, Right at Home's response to COVID-19 is to prioritise the health and wellbeing of our caregivers, clients and community.

Right at Home continues to monitor and follow guidelines set by the Federal Department of Health, the World Health Organisation and local and state health agencies in the delivery of home care during the coronavirus crisis.

We have put stringent COVID-19 health and safety measures in place to help protect our staff and clients. Right at Home is in constant communication with health authorities and performs regular check-ins with staff to ensure that they are aware of the latest policies and requirements to maintain the health of our clients and safety for themselves.

COVID-19 vaccination program

Right at Home supports the COVID-19 vaccination program. For more information on how you can receive your vaccine, call your Right at Home office, discuss with your GP and/or visit the Department of Health for more information.

Delivery of COVID-19 service protocols

Our clients are receiving care based on the strict application of infection-control practices recommended by Australian health authorities and the World Health Organisation (WHO).

Tele-health care services

The Department of Health has mandated measures that require home care providers to carry out frequent telehealthcare assessment checks of carers and clients in relation to COVID-19.

Heightened hygiene procedures

Our staff, carers and clients have been informed of hygiene requirements provided by the Department of Health.

Infection control

To prevent the spread of COVID-19 in our communities, our carers have agreed to the Department of Health's recommended infection control procedures.

Social distancing

Carers have completed a social distancing procedure training certificate as outlined by the Australian Government.


Mandated self-isolation procedures are in place for our staff or their relatives who have travelled if they have come into contact with anyone confirmed with COVID-19.


Right at Home will abide by government-mandated reporting procedures.

Continuity of service

We acknowledge that this is an anxious time. We at Right at Home have the capability and capacity to offer assistance in your home and our carers and staff will continue to support our clients in every way possible to ensure continuity of home care and assistance.

If you have any questions or wish to arrange care and assistance please contact your Right at Home Office.

We are available to deliver services 24/7 and to take your calls. 

Keep up to date with COVID-19 information

We have provided links to external sources to assist our clients, careworkers, franchise owners and the community to assimilate the COVID-19 information that is available. As the situation changes daily, the Federal and State Government websites are the best source of information. Click on their links below:

Australian Government Department of Health

Victorian Health and Human Services

NSW Health

Queensland Health

ACT Health

WA Department of Health

Tasmanian Department of Health

Northern Territory Department of Health

SA Health

Download the Coronavirus Australia app

How to stay positive during COVID and reduce anxiety


Keep up to date with the COVID-19 information we publish on our blog