Right at Home COVID-19 Update
Right at Home COVID-19 Response
As Australia's leading provider of quality home care, Right at Home's response to COVID-19, is to prioritise the health and wellbeing of our caregivers, clients and community.
Right at Home continues to monitor and follow guidelines set by the Federal Department of Health, the World Health Organisation and local and state health agencies in the delivery of home care during the Coronavirus crisis.
We have put stringent COVID-19 health and safety measures in place to help protect our staff and clients. Right at Home is in constant communication with health authorities and performs regular check-ins with staff to ensure that they are aware of the latest policies and requirements to maintain the health of our clients and safety for themselves.
Delivery of COVID-19 service protocols
Our clients are receiving care based on the strict application of infection-control practices recommended by Australian health authorities and the World Health Organisation (WHO).
Tele-Health Care Services
The Department of Health has mandated measures that require home care providers to carry out frequent telehealthcare assessment checks of carers and clients in relation to COVID-19.
Heightened Hygiene Procedures
Our staff, carers and clients have been informed of hygiene requirements provided by the Department of Health.
To prevent the spread of COVID-19 in our communities, our carers have agreed to the Department of Health's recommended infection control procedures.
Carers have completed a social distancing procedure training certificate as outlined by the Australian Government.
Mandated self-isolation procedures are in place for our staff or their relatives who have travelled if they have come into contact with anyone confirmed with COVID-19.
Right at Home will abide by government-mandated reporting procedures.
Continuity of Service
We acknowledge that this is an anxious time. We at Right at Home have the capability and capacity to offer assistance in your home and our carers and staff will continue to support our clients in every way possible to ensure continuity of home care and assistance.
If you have any questions or wish to arrange care and assistance please contact your Right at Home Office.
We are available to deliver services 24/7 and to take your calls.
Keeping up to date with COVID-19 information
We have provided links to external sources to assist our clients, careworkers, franchise owners and the community to assimilate the COVID-19 information that is available. As the situation changes daily, the Federal and State Government websites are the best source of information. Click on their links below:
Download the Coronavirus Australia app
How to stay positive during COVID and reduce anxiety
Keep up to date with the COVID-19 information we publish on our blog