We are looking for a superstar scheduler/Administration Officer to join our Right at Home West Coast team based in Subiaco on a permanent full-time basis.

We welcome an experienced, resourceful, and inspired team player. This role is instrumental in delivering high-quality care to our clients by ensuring timely and accurate rostering of staff. Our clients remain at the forefront of what we do. We build strong lasting relationships with our clients, offering continuity and personalised care.

Our Culture

We highly value our employees. We acknowledge and appreciate the dedication and contribution of our team members by investing in them and their future. You can expect continuous learning and ongoing acknowledgment and reward for high performance.

About us

Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is “to improve the quality of life for those we serve”, ensuring we provide person-centred care to our clients.  We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability. Our services help clients to remain safe and independent in their own home.

Benefits:

• Employee rewards program
• Learning and development opportunities
• Work for a family-owned business that genuinely cares about you
• Work-life balance
• Great team environment

About the role

• Maintain effective and efficient rosters, with client's needs as the focus allocating shifts to most appropriate staff
• Answering phone calls and assisting with client and stakeholder enquiries
• Input client requests for services using VisualCare software
• Assisting with recruitment of new staff members including employment screening, interviews, references and onboarding.
• Ensure compliance with all relevant legislation, standards, and regulations.
• Liaison with brokers, other referral sources, staff members, carer staff, clients and their families as needed
• Ensure all client contact is managed in an empathetic, friendly, engaging and patient manner to quickly build rapport, trust, and confidence with your stakeholders.
• Assisting with administrative tasks as needed
• On-call on a rotating roster

About you

• Demonstrative experience in scheduling and administration in the Home Care and Community setting
• Understanding of the SCHADs award, ensuring compliance
• Confident working in a fast-paced environment
• Strong professional communication and customer service skills
• Developed time-management skills with the ability to multitaskto meet competing priorities and deadlines
• Proficient in Microsoft Office and VisualCare or other rostering software
• The ability to use initiative, work independently and collaboratively
• Understanding of the local geographical area

Essential:

• Current Australian National Police Check
• Current First Aid and CPR certificate
• Valid Australian driver's license and your own reliable registered vehicle
• NDIS check or willingness to obtain

Preferred:

• Understanding of the local geographical area
• Cert III in Home and Community Care, Aged Care, or Disability.
• Flexibility and a can-do attitude
• A genuine and caring approach