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Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™, to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.

Right About You!™

Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home’s RightPeople™, we have ensured that whatever makes our employees tick, Right About You!™ has it covered.

Be Essential

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.

We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

Search and Apply Now

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

Search Current Positions

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Office Manager (Geelong)

Right at Home Geelong
Location: Geelong, Victoria
Job Type: Full-time

Apply Now

Description

Purpose of Position

To manage the administration function of Right at Home Geelong. This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance.

In addition to Office Administration tasks, this role will manage inside sales enquiries and develop relationships with clients and their families.

Client Focus

Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.
Serves as a liaison between referral sources, families, carers and staff members.
Schedules services using CRM, recovers information on clients and carers for input into the system.
Seeks to match clients with carers.
Ensure all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home to ensure a positive and professional client experience every time.
Use a variety of superior interpersonal communication skills to deliver genuinely respectful client engagement, including active listening, gaining all customer details, information gathering, problem analysis and solving, persuasiveness, and negotiation.
Provides client and family education on the nature of services that are available and the effect and benefit of the care plan.
Arranges initial client appointments for the Care Management staff.
Prepare client take-on documentation and filing system.
Ensures billings are accurate and descriptive of services provided.

Administrative Functions

Implementing and maintaining all relevant operating systems, CRMs , policies & procedures & service conditions for carers, nurses & other care professionals.
Implementing and maintaining computer systems and office equipment.
Implementing and maintaining telephone and communications systems.
Organisation of the office layout and arrangements, including equipment, stationery, cleaning, catering, and staff amenities.
Ensuring that client enquiries are handled in a professional and effective manner so as to support the care management team in selling services to families.
Assisting with managing the recruitment and orientation of employees.
Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
Compliance with WHS regulations.

Skills, Knowledge and Abilities

Establishes and maintains effective communication and harmonious working relationships.
Well organised and methodical.
Systems-oriented.
Willingness to learn.
Updates knowledge and skills by pursuing continuing professional development.
Time management and organisational skills.
Ability to develop/implement and evaluate organisational and client-focused documentation and systems.
Analytical and report writing skills.
Ability to create and promote a positive and supportive culture where all staff are valued.
Ability to manage, direct and supervise staff, coordinating and assessing work activities.
Problem solving, negotiation and conflict resolution skills

Key Selection Criteria

Appropriate qualifications and experience as an office manager.
Australian Federal Police Clearance Certificate.
Driver’s License and comprehensively insured dependable private vehicle.
Demonstrated ability to communicate effectively with Clients/ significant others and members of the Care Team.
Demonstrated ability to maintain and promote the safety of clients, self and others, including a knowledge of emergency procedures and Work Health and Safety.

Apply Now

Our Locations

Queensland

Brisbane Bayside South

Brisbane North

Brisbane South

Brisbane West

Central Queensland & Wide Bay

Darling Downs

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Greater Logan

Ipswich Lockyer Valley

Mackay

Moreton Bay Region

Noosa, Gympie & Hinterland

North Queensland

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New South Wales

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Gosford

Hunter and Port Stephens

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Western NSW

Western Australia

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Victoria

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Australian Capital Territory

ACT & Queanbeyan

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Everyday Living Services

Domestic Assistance

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Meal Preparation & Delivery

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Personal Care

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Wellness & Safety

Respite Care

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Assistive Technology & Home Modifications

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Government-Funded Support

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Home Care Packages

NDIS

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Immediate Private Care

Welcome to Right at Home’s Job Opportunities

The Right at Home Mission and Values

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

Right About You!™

Be Essential

Search and Apply Now

Search Current Positions

Office Manager (Geelong)

Description

Our Locations

Queensland

New South Wales

Western Australia

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Welcome to Right at Home’s
Job Opportunities