Purpose of Position

To manage the administration function of the Right at Home Perth South Eastern Suburb Office. This would
include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers,
scheduling care and monitoring operational performance.
In addition to Office Administration tasks, this role will manage inside sales enquiries and develop relationships
with clients and their families. 

Description

Ensuring that client enquiries are handled in a professional and effective manner so as to support the care
management team with selling services to families.
• Ensure opportunities and requests for new products and/or service are identified, recorded and reported to
assist in future business development and planning.
• Ensure all documentation is accurately and comprehensively completed ‘as you go' in Right at Home
databases and software programs in accordance with organisation policies and procedures and legislative
frameworks.
• Maintain contemporaneous records and documentation in accordance with quality standards frameworks
and organisational policies and procedures.
• Complete reports as required and contribute to ensuring a cycle of continuous improvement is embedded
in the way services are provided.
• Lead by example as a mentor and team leader providing peer support to fellow team members regardless
of their role. Promoting a spirit of ‘everyone matters' in an environment of collegiality and working
together.
• Ensure daily workload management and timeframes are proactively managed to ensure optimum
effectiveness and productivity.
• Committing and accountability to the professional and ethical standards of behaviour, individually and
within the team (Absolute Integrity)
• Undertake projects as requested (Yes, we can!)

• Relevant tertiary qualification
• Appropriate qualifications and experience as an office manager
• Previous experience in Aged Care or related discipline – Desirable

• Well organised and methodical
• Systems orientated.
• Willingness to learn
• Time management and organisational skills
• Ability to develop/implement and evaluate organisational and client focused documentation and systems.
• Ability to manage, direct and supervise staff, coordinating and assessing work activities.
• Problem solving, negotiation and conflict resolution skills.