About Us

Right at Home Northern Rivers is a trusted provider of high-quality, person-centred in-home care. Our mission is to improve the quality of life for the people we support by delivering the Right Care, Right at Home.

We proudly support older Australians, people living with disability, and individuals with complex needs, including post-operative care, dementia, and cognitive support. Our services are designed to help clients remain safe, independent, and connected within their own homes and local communities.

As a fast-growing organisation, we are seeking a passionate and values-driven Care Partner to join our Northern Rivers team.

About the Role

The Care Partner is a key role within our organisation, working closely with the Care Manager to coordinate and oversee the delivery of high-quality, consumer-directed care services. You will support a diverse client base across Home Care Packages / Support at Home, NDIS, and Private Pay services.

This position combines client advocacy, care coordination, team support, compliance, and relationship management, ensuring services are delivered in line with legislative requirements, funding guidelines, and Right at Home values.

This is a full-time, Monday to Friday role, office-based, with participation in a rotating on-call roster.

Key Responsibilities

As a Care Partner, you will:

• Manage and coordinate a portfolio of clients

• Act as the primary point of contact for clients and families, supporting:

  • Rostering and service coordination

  • Budget monitoring and service utilisation

  • Purchases, reviews, and ongoing care planning

• Support and guide care staff through:

  • Day-to-day operational advice

  • Mentoring and training oversight within scope

• Conduct client reviews, and non-clinical assessments using approved tools

• Monitor client wellbeing and escalate clinical concerns to the clinical team as required

• Advocate for clients, ensuring their preferences and goals remain central to decision-making

• Liaise with allied health professionals, clinicians, families, and external stakeholders

• Ensure compliance with Aged Care, Disability, Support at Home, and NDIS standards

• Contribute to continuous improvement, quality indicators, and organisational outcomes

• Provide nursing support where applicable (EN/RN applicants only)

• Participate in a rotating on-call roster to support after-hours operational needs

Why Join Right at Home Northern Rivers?

• Competitive salary

• Company laptop

• Access to a company vehicle for weekday work-related travel

• Supportive, friendly, and values-led team culture

• Opportunity to step into a meaningful role

• Strong systems, clinical governance, and operational support

Essential Requirements

You will hold one of the following:

• Certificate III or IV in Aged Care, Disability, Individual Support, or a related field or

• Enrolled Nurse (EN) with current AHPRA registration or

• Registered Nurse (RN) with current AHPRA registration

You will also have:

• A minimum of 1-2 years of experience in community-based aged care and/or disability services

• Understanding of consumer-directed care, funding models, and quality standards

• Knowledge of clinical governance and continuous improvement frameworks

• Current First Aid and CPR certification

• National Police Check

• Current Australian Driver's Licence

• Strong computer literacy and confidence using CRM systems

• Excellent communication, organisation, and problem-solving skills

• Ability to multitask, prioritise, and remain calm under pressure

• A collaborative, proactive attitude and commitment to service excellence

• Willingness to participate in a rotating on-call roster

• Current Australian work rights are required for this position

Desirable Experience & Attributes

• Previous experience in care coordination or care partnering

• Proficiency in Microsoft Word and Excel

• Confident and professional telephone manner with a strong customer service focus

• Ability to build and maintain referral and stakeholder relationships

• Understanding of home care guidelines and current sector reforms

• Confidence in navigating challenging or sensitive conversations

Ready to Make a Difference?

If you are passionate about person-centred care, enjoy working in a fast-paced environment, and want to make a genuine impact for clients and care teams, we would love to hear from you.

Apply now and join a team where people truly matter.