Care Coordinator

Right at Home

ACT, Canberra

Aged Care (Healthcare & Medical)

Full time

Get ready for the most exciting career opportunity of a lifetime! Are you a nurse or Certificate IV bursting with passion and seeking an engaging and dynamic role that will push your skills to the limit? Look no further! We are actively searching for a qualified and extraordinary Care Coordinator to join our thriving commercial home care services in Inner South and Southern suburbs of Canberra. Brace yourself for a thrilling journey as you join the illustrious team at Right at Home, a globally renowned home care provider with an unrivaled presence in 49 locations across Australia. 

This is not your ordinary job. It is a flexible dynamic role. Each day is different, and we want you to work with us to build something amazing. Your role may also grow as we grow. This is a chance to embark on an extraordinary adventure that will challenge you, inspire you, and make a real difference in the lives of countless individuals. In this full-time position reporting directly to the Clinical Care Manager, you will be at the forefront of our home care operation, wielding your expertise and dedication to ensure its unparalleled success. This position offers you the opportunity to exercise your skills and judgement both on the floor and in the office and will open doors to a thriving career, with prospects for future career growth. 

The Care Coordinator will be responsible for:

• Building strong connections with clients and their families
• Assigning staff to clients based on staff qualifications and availability, as well as client preferences
• Organise support for clients and monitoring and reporting on their progress
• Referring clients to agencies that can provide additional help
• Assessing client needs and resources for health, welfare and other facilities and services
• Responding promptly to emails, enquiries and requests from clients, staff and management
• Maintaining accurate records of incidents and feedback as required
• Re-organising work priorities to meet the needs of a fast-paced environment
• Supporting all clients to meet their goals
• Conducting Client Care Assessments and Care Planning
• Providing clinical guidance to other team members for client management
• Discussing and promoting Right at Homes services with medical professions and referral sources
• Ability to work in a fast-paced, dynamic environment

• Qualified Nurse or Certificate IV
• Commitment to a culture of teamwork, compassion, and service excellence
• Strategic thinking abilities
• Understanding of the dynamics of a commercial operation
• Demonstrated leadership skills
• Strong judgment, quick decision-making, and effective staff management
• Excellent communication skills
• Some understanding of education and accreditation standards, Continuous Improvement, Occupational Health and Safety (OHS), and risk management
• Current National Police Clearance
• First Aid and CPR certificates
• AHPRA Registration (if applicable)

• Communication skills (including patient compassionate listener)
• Computer skills (Office Suite, SharePoint, Teams)
• Coordination under pressure
• Interpretation and sound judgement