Top 6 Things to Check on Your Support at Home Statement

If you’re receiving Support at Home services, you’ll continue to receive a monthly statement, much like you may have under the Home Care Packages (HCP) program.

While the format and terminology may look a little different, the purpose remains the same: to help you understand how your funding is being used, what services you’ve received, and how much of your budget remains.

This guide explains what your Support at Home statement shows, why it matters, and how to read it with confidence under the new program.

What is a Support at Home statement?

Your Support at Home statement is a monthly summary of how your quarterly funding is being used.

It shows:

• The funding available to you for the quarter
• Which services your funds were spent on
• Any government subsidies applied
• Any contributions you’ve made
• The balance remaining in your budget

It’s designed to give you visibility and transparency, so you can make informed decisions about your care.

Why am I receiving it every month?

Even though Support at Home funding is allocated quarterly, providers are required to issue monthly statements.

This helps you:

• Track your services as they happen
• Understand how your budget is tracking
• Ask questions early if something doesn’t look right

Think of it as a progress snapshot, not a bill.

What will I see on my statement?

While layouts may differ between providers, most statements will include:

• Your quarterly budget overview
• A monthly summary of the movement in your funding balance
• An itemised list of services delivered and expenses incurred
• Details of co-contributions by line item
• Adjustment (where applicable) from previous months

Seeing this information in one document helps you understand how your care plan is being put into action.

How should I use my statement?

You don’t need to analyse every line, but it’s worth taking a few minutes each month to:

• Confirm services match what you received
• Check that costs and contributions look right
• See how much funding remains

If anything is unclear, your provider should be able to explain it in plain language.

A simple checklist to help you review it

To make things easier, we’ve created a short checklist highlighting the key things to look for when reviewing your Support at Home statement.

It’s designed to help you feel confident — not overwhelmed — and to support conversations with your care team if you have questions.

Download our “Top 6 Things to Check on Your Support at Home Statement” resource.

Right at Home Australia is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve, ensuring the Right Care, Right at Home™.  We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability, including NDIS participants. Our tailored services help clients to remain safe and independent in their homes. We are an Approved Provider under the Aged Care Act, meaning we can provide quality support at home under a government-funded home care package. We also offer private pay arrangements for those who do not have government funding or who wish to pay privately for top-up care. Right at Home is all about you. We are available 24/7, so contact your local office today. You can also call our national number on 1300 363 802. 

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