Navigating Funding & Services

As Australia transitions to the new Support at Home program which has been deferred to commence on 1st November 2025, many Home Care Package (HCP) clients and their families are asking: “What happens to my unspent funds?” Whether you're currently receiving care or planning for the future, understanding how unspent funds and supplements are managed is key to making informed decisions. 

The launch of the Support at Home program on 1 November 2025 brings major changes not only to services but also to how aged care funding is budgeted, priced, and tracked.
One of the government's goals is to make funding more transparent, flexible, and easier for clients to manage.

Choosing the right home care funding option can feel overwhelming, especially with the complexity of government-funded care and the flexibility of private pay. To help you make an informed decision, we’ve broken down the key differences between government-funded home care and private pay options, focusing on cost, timelines, and flexibility.

Navigating home care costs can be overwhelming, especially when it comes to the income-tested care fee (ITF) . This guide answers common questions about eligibility, fees, and caps—helping you understand how much you may need to contribute towards your Home Care Package.