Accessing Support

If you're feeling unsatisfied with your current home care provider, you're not alone — and the good news is, you have the right to switch. Whether you're looking for more responsive support, better value, or a provider that aligns with your values, changing Home Care Package (HCP) providers in Australia is easier than you might think.

At Right at Home, we support older Australians and their families through every step of the aged care journey — including transitioning from one provider to another. It's simple and you can be switched to a new provider within two weeks.

Starting the aged care journey can feel overwhelming — especially when you're faced with unfamiliar terms, long waitlists, and complex systems. Whether you’re exploring care for yourself or a loved one, knowing where to begin is the first step toward peace of mind.

At Right at Home, we’re here to walk beside you. This guide breaks down how to access the current Home Care Packages Program or Support at Home, Australia's new in-home aged care program starting in November, with clarity and confidence. 

Starting the process of accessing aged care support can feel daunting, especially when you're told there’s a wait — sometimes several months or even a year before services can begin.

At Right at Home, we understand that time matters. Here’s what you need to know about the national waitlist and how you can stay supported while waiting for government-funded care to be approved and assigned.

Navigating the Home Care Package (HCP) application process can feel overwhelming, but with the right guidance, you can access the support you or your loved ones need. This step-by-step guide simplifies the process, explains funding options, and highlights how Right at Home can assist you every step of the way.

Right at Home offers a few helpful tips.