Accessing Support

If you're feeling unsatisfied with your current home care provider, you're not alone — and the good news is, you have the right to switch. Whether you're looking for more responsive support, better value, or a provider that aligns with your values, changing Home Care Package (HCP) providers in Australia is easier than you might think.

At Right at Home, we support older Australians and their families through every step of the aged care journey — including transitioning from one provider to another. It's simple and you can be switched to a new provider within two weeks.

Starting the aged care journey can feel overwhelming — especially when you're faced with unfamiliar terms, long waitlists, and complex systems. Whether you’re exploring care for yourself or a loved one, knowing where to begin is the first step toward peace of mind.

At Right at Home, we’re here to walk beside you. This guide breaks down how to access the current Home Care Packages Program or Support at Home, Australia's new in-home aged care program starting in November, with clarity and confidence. 

Starting the process of accessing aged care support can feel daunting, especially when you're told there’s a wait — sometimes several months or even a year before services can begin.

At Right at Home, we understand that time matters. Here’s what you need to know about the national waitlist and how you can stay supported while waiting for government-funded care to be approved and assigned.

Navigating the Home Care Package (HCP) application process can feel overwhelming, but with the right guidance, you can access the support you or your loved ones need. This step-by-step guide simplifies the process, explains funding options, and highlights how Right at Home can assist you every step of the way.

The start of a new year is the perfect time to reflect on your loved one’s care needs and happiness. Are they receiving the support they truly need and deserve? Whether you’ve noticed gaps in their current care or simply want to explore better options, switching to a new home care provider can make all the difference.

In this blog, we’ll guide you through the process of evaluating care providers and explain how Right at Home can ensure your loved one starts the year with the best possible support at home.

Let it be known that not all Home Care Package (HCP) providers are created equal. If you decide you would like to remain at home in your later years, finding the right HCP provider is important.  

What is in-home care and consumer-directed care (CDC) all about?

Who needs Home Care?

What is in-home care all about?