About the Role

This is a key operational role responsible for workforce scheduling, recruitment coordination and service continuity.

You will work closely with clients, families, care staff, nurses and referral partners to ensure the right staff are allocated to the right clients at the right time.

No two days are the same. Success in this role requires someone who can think ahead, solve problems quickly, remain calm under pressure and confidently manage competing priorities.

This role is ideal for someone who enjoys coordinating people, solving workforce challenges and contributing to a growing organisation.

Key Responsibilities 

• Manage and maintain accurate staff rosters across community care services
• Allocate services based on client needs, staff availability, skill mix and geographic location
• Respond to roster changes, staff absences and urgent service requests
• Monitor workforce capacity and identify future staffing requirements
• Support continuity of care through effective staff-client matching
• Review travel efficiencies and workforce utilisation opportunities
• Participation in a shared team on-call roster (approximately every 6–7 weeks, reducing as the team grows)
• Manage incoming enquiries from clients, families and staff
• Maintain accurate records within VisualCare and other systems
• Support compliance with SCHADS Award requirements and organisational policies
• Participate in a shared on-call roster

• Current National Police Clearance
• Current First Aid and CPR Certificate
• Current Driver's Licence and reliable vehicle
• NDIS Worker Screening Check (or willingness to obtain)

• Experience in home care, aged care, disability services, healthcare or community services
• Experience using VisualCare or similar rostering systems
• Understanding of the SCHADS Award
• Recruitment, workforce planning or onboarding experience
• Experience in scheduling
• Strong organisational and time-management skills
• Excellent communication and customer service skills
• Strong logical thinking and problem-solving ability
• The ability to remain calm and make decisions under pressure
• Confidence using multiple software systems and Microsoft Office
• A proactive and adaptable approach to work
• The ability to work independently and as part of a collaborative team