We are seeking an experienced Scheduler/Office Administrator for our office based in Currambine. 

Right at Home Perth Northern Suburbs provides a range of care services to assist with people living independently at home. Our dedicated care team support clients at home and in the community 24/7 across various shifts uising a unique and internationally recognised system of delivering care that is focused on consumer directed care. We have a genuine sense of caring and are extremely passionate about delivering a high standard of service to our clients underpinned by our core values of the Right People, Right Approach, Right Services and the Right Mission.

The successful applicant will be assisting with the following

• Answer all incoming and outgoing calls and direct them to the relevant person
• General day to day administration of the office
• Assisting the management team with their filing and administration tasks 
• Deal with inquiries in a timely manner and/or take appropriate follow-up action;
• Scheduling, planning and organising care worker workloads to meet both customer and business needs;
• Review refine and improve introduced rosters whilst maintaining budgets
• Maintain consistency of service to customer in terms of service time and care worker
• Roster day to day urgent situations as they arise in a timely manner
• Resolve issues and problem solve in a fast paced environment to meet client/business needs
• Work within deadlines
• Undertake on-call duties as rostered to provide out of hours service to clients and staff.

• Relevant experience within the field
• understanding of the SCHADS award, HCP and NDIS structure to ensure rosters are sheduled accordingly
• Certificate within home and community care (Aged or Disability) or similar desirable
• Intermediate Microsoft office skills
• Good communication skills
• English language

• Previous experience scheduling/matching care workers to clients within their home
• Experience using a client information management system, highly desirable Visual Care 
• Systems orientated
• Strong time management and organisational skills
• Ability to develop/implement and evaluate organisational and client focused documentation and systems.
• Ability to create and promote a positive and supportive culture where all staff are valued
• Ability to problem solve, work within deadlines and think outside the box