Scheduling Officer – Full Time (Monday–Friday + On-Call Rotation)
Right at Home Brisbane Bayside South

Do you have strong skills in scheduling, planning, and problem-solving? Are you passionate about making a difference in the lives of vulnerable members of the community?

Right at Home Brisbane Bayside South is a respected provider of in-home care services in the Brisbane Bayside region. We pride ourselves on delivering seamless, high-quality support through our warm and professional team.

We are currently seeking a dedicated Scheduling Officer to join our team.

About the Role

As a Scheduling Officer, you will play a key role in coordinating client care by managing staff rosters and ensuring the right caregivers are matched to each client’s individual needs and personality.

Key Responsibilities

• Prepare and manage staff rosters using our digital scheduling system
• Ensure accurate data entry and maintain data integrity
• Communicate effectively with clients and the Care Team via phone and email
• Perform general administrative duties
• Troubleshoot scheduling issues and resolve conflicts efficiently
• Collaborate with the Care Management team to ensure optimal client outcomes

• Certificate III in Aged Care, or Disability Services-highly regarded.
• Current Australian National Police check
• Current First Aid and CPR certificate
• NDIS Worker Screening-Blue and Yellow card
• NDIS Orientation module
• Smart mobile phone
• Driver's license and your own reliable registered vehicle
• Full Comprehensive Vehicle Insurance

• Strong communication skills, including written, verbal, and active listening, with the ability to build rapport and maintain professional relationships with clients, families, carers, and stakeholders.
• Excellent interpersonal skills with a client-focused approach and a commitment to delivering high-quality service.
• Proven ability to work both autonomously and collaboratively within a team environment, contributing positively to team goals and organisational values.
• Highly developed time management and organisational skills, with the ability to prioritise tasks, meet deadlines, and perform effectively in fast-paced, high-pressure environments.
• Flexible, adaptable, and responsive to change, with a positive and empathetic approach to handling client and team feedback.
• Strong problem-solving, decision-making, negotiation, and conflict resolution skills, with an innovative approach to improving service delivery.
• Analytical thinker with high attention to detail and the ability to plan ahead and manage complex workloads efficiently.
• Demonstrated ability to develop, implement, and evaluate client-focused documentation, systems, and processes.
• Skilled in fostering a positive, inclusive, and supportive workplace culture where all team members feel valued.
• High level of computer literacy, including experience with Enterprise Management Software and proficiency in Microsoft Office Suite (Office 365, Excel, Outlook, PowerPoint) and Adobe.
• Experience in scheduling and coordinating tasks effectively.
• Willingness to learn, grow, and be coached, with a proactive and enthusiastic attitude.