Right at Home Office(*)

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Right at Home value your feedback and are continually striving to improve our service. We would appreciate your advice on how you would rate the following:

Do you feel confident to ask staff questions about your services?

Excellent Average Poor

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Do the staff who provide or coordinate your service follow up when you raise things with them?

Excellent Average Poor

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Are your services delivered at a times convenient to you?

Excellent Average Poor

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Do the people providing your service have the skills to meet your needs?

Excellent Average Poor

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Are staff kind, caring and respectful?

Excellent Average Poor

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Are you or your representative involved in decisions about the service/s you receive? For example, in the development of your Home Care Agreement or updates to your care plan?

Excellent Average Poor

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Is your care plan updated when your circumstances or needs change?

Excellent Average Poor

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Are you given information in a way that helps you to get the most out of your care and services?

Excellent Average Poor

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Does your provider give you a monthly statement?

Excellent Average Poor

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Overall, do your services improve your quality of life?

Excellent Average Poor

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What's your overall service rating?

Excellent Average Poor

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What do you like most about our service?

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How could we improve our services?

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What do you dislike about our service?

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Any other comments or suggestions?

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Would you recommend our service to others?

Yes No

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Would you use our service in the future?

Yes No

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Date Completed

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