Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™, to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.
The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.
Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!
If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home’s RightPeople™, we have ensured that whatever makes our employees tick, Right About You!™ has it covered.
Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.
We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.
If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.
Are you a people-focused professional who enjoys building relationships, providing excellent customer service and helping others? Right at Home is seeking a motivated and organised Relationship Coordinator to join our team in Perth South Eastern Suburbs office.
At Right at Home, we provide quality in-home care and support to older people and individuals who need assistance to live independently. We are looking for someone who can build trusted relationships with clients, families, support workers and referral partners while helping us deliver a positive client experience.
About the Role
As a Relationship Coordinator, you will build and maintain strong relationships with clients, their families, support workers, referral partners and community organisations. You will focus on enhancing client satisfaction, strengthening existing relationships, identifying opportunities to improve service delivery and supporting client retention and business growth.
Working closely with our operations, care and recruitment teams, you will help ensure clients receive appropriate, high-quality and personalised support. You will also contribute to developing community partnerships, increasing service engagement and promoting the Right at Home brand.
The successful candidate will have a strong customer service mindset, excellent communication skills and a proactive approach to identifying client needs and delivering a positive client experience.
A qualification in Business, Marketing, Community Services, Aged Care, Healthcare or a related field will be highly regarded.
Previous experience in relationship management, customer service, client engagement or a similar role is desirable.
A current Australian driver's licence is essential.
Previous experience in the aged care, disability, healthcare or home-care sector will be highly regarded.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build and maintain positive relationships.
Excellent customer service and client engagement skills.
Strong organisational and time-management skills, with the ability to manage competing priorities.
Proactive problem-solving skills and a commitment to client satisfaction.
Ability to identify opportunities for service improvement, client retention and business growth.
Confidence in communicating with clients, families, referral partners and community stakeholders.
Ability to work independently and collaboratively with a multidisciplinary team.
Professional, compassionate and client-focused approach.
Competent in using Microsoft Office and client management systems.
Willingness to travel to client visits, networking events and stakeholder meetings as required.
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