About Us:

Right at Home Melbourne North team are experts in providing home care services to its community members who require elderly or dementia care, in-home nursing care, post-operative and transitional care, disability or respite care, and palliative care. we provide high quality care for clients across SAH, HACC/PYP and TCP.

We have an excellent opportunity to join the Workforce as a Rostering Officer/ Schedular . This team provides roster management for 50 care staff and over 150 clients across our Community Home Care services.

If you have demonstrated experience in a rostering position, outstanding customer service skills and a high level of administrative experience, this role is for you.

In this role you will: 

• Manage the rostering function on Visual Care
• Triage incoming phone calls Responding high volume of rostering enquiries from staff and clients
• Coordinate, negotiate and schedule daily staffing allocations to ensure all shifts are filled
• Oversee the master roster and process shift variations, permanent shift changes and generate/publish new rosters fortnightly
• Assist with the scheduling, coordination, and rostering of mandatory staff training
• Maintain and update the casual employee roster
• Contribute to the preparation and implementation of rostering procedures
• Provide high level administrative support on a variety of other staffing and rostering related tasks as required

Key Selection Criteria

• Experience in rostering or scheduling, preferably within aged care, disability or community services.
• Strong organisational and time management skills, with the ability to manage competing priorities and last-minute changes.
• Ability to match staff availability, skills and qualifications with client needs and preferences.
• Clear communication and interpersonal skills to liaise professionally with clients, families and staff.
• Sound understanding of staff availability, travel time, service continuity and efficient roster allocation.
• Experience using rostering software, preferably Visual Care, and Microsoft Office.
• Attention to detail when maintaining rosters, client information and staff records.
• Ability to manage shift cancellations, arrange replacements and escalate service gaps promptly.
• Understanding of relevant award provisions, including minimum engagements, breaks and overtime.
• Commitment to confidentiality, teamwork and reliable, person-centred service delivery.

• Certificate III or IV in Business Administration, Community Services or a related field is desirable.
• Current Working with Children Check.
• Current NDIS Worker Screening Check.
• Current Police Check.
• Current First Aid and CPR certificates.

• Previous rostering or scheduling experience, preferably in aged care, disability or community services.
• Proficiency in rostering software, preferably Visual Care, and Microsoft Office.
• Relevant experience will be considered in place of formal qualifications.

How to Apply:

Please submit your application via this advertisement or email your resume and availability to recruitment.mnth@rightathome.com.au.