Your Care, Coordinated: What Care Management Looks Like

When you receive support at home, the quality of care doesn’t just depend on tasks and services — it depends on how well everything works together around you. At Right at Home, our Care Management model is designed to ensure your care is personalised, proactive, and coordinated to help you live safely and confidently at home.

Your Care Manager is your central point of contact — someone who understands you, stays in touch regularly, and ensures your care evolves as your needs do.

What Is Care Management?

Care Management is the ongoing coordination and monitoring of your services to ensure they reflect your goals, preferences and wellbeing needs over time.

Your Care Manager works with you, your family (if involved) and your care team to make sure your support truly meets your needs — not just now, but as they change.

They help with:

• Care planning and service setup
• Coordinating carers and allied health professionals
• Monitoring care quality and satisfaction
• Supporting reassessments and changes to care needs
• Helping navigate Support at Home or Home Care Package requirements
• Advocating for your preferences and independence goals

Our Care Management Approach

Right at Home’s care model is based on five core areas (adapted for client understanding):

Your needs are at the centre of everything we do — and your care plan adapts as your life does.

How Often Will My Care Be Reviewed?

You won’t need to wait for a problem before hearing from us. We check in proactively as part of your care management:

You’ll never have to manage your care alone. If anything changes—even slightly—just contact your local office.

The Benefits of Care Management

When your care is properly coordinated, you benefit from:

• Consistency and reliability
• A single point of contact
• Support before, during and after any change
• Reduced stress for you and your family
• Proactive adjustments — not reactive fixes
• A safer and smoother care journey at home

Is Care Management Included in My Funding?

Most clients receiving government-funded services via Support at Home or a Home Care Package have Care Management included within their funding level.

Private clients can also access Care Management as part of their service package to coordinate support and assist with navigating the system.

If you’re unsure of your level of care management, your local Care Manager can explain this during a review.

Need to Review Your Care?

If you're due for an update to your care plan, if things feel different at home, or if you'd like to explore more support options, we’re here to help.

Do you want to understand more about your care plan or request a care review?

Contact your local Right at Home office today.
Our Care Managers can visit you at home to help you make informed decisions about your support.

Right Care, Right at Home™
Because quality support isn’t just delivered — it’s coordinated with you, for you.

Right at Home Australia is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve, ensuring the Right Care, Right at Home™.  We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability, including NDIS participants. Our tailored services help clients to remain safe and independent in their homes. We are an Approved Provider under the Aged Care Act, meaning we can provide quality support at home under a government-funded home care package. We also offer private pay arrangements for those who do not have government funding or who wish to pay privately for top-up care. Right at Home is all about you. We are available 24/7, so contact your local office today. You can also call our national number on 1300 363 802. 

Right at Home Offices in Australia: ACT & Queanbeyan; ACT Canberra; Adelaide Central; Brisbane Bayside; Brisbane North; Brisbane South; Brisbane West; Central Queensland & Wide Bay; Central West New South Wales; Darling Downs; Far North Queensland; Geelong; Gold Coast North; Gold Coast South; Goldfields Grampians Murray; Gosford; Greater Logan; Hunter & Port Stephens; Ipswich Lockyer Valley; Kalgoorlie Wheatbelt; Macarthur Penrith; Mackay; Melbourne Berwick; Melbourne Brighton; Melbourne Frankston; Melbourne Glen Waverley; Melbourne North; Moreton Bay Region; Newcastle; Newcastle Toronto; Noosa, Gympie & Hinterland; North Queensland; Northern Rivers; Northern Territory; Perth Midland; Perth Northern Suburbs; Perth South; Perth South Eastern Suburbs; Perth West Coast; South West WA; Southern NSW; Southwest Victoria; Sunshine Coast; Sydney Central & Eastern Suburbs; Sydney Five Dock; Sydney Inner West; Sydney Liverpool; Sydney Lower North Shore; Sydney Northern Beaches; Sydney Norwest; Sydney Parramatta; Sydney Randwick; Sydney Ryde; Sydney St George; Sydney Sutherland Shire; Sydney The Hills; Sydney Upper North Shore; Western NSW