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How We Work

The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it. 

Unlike other providers, each local Right at Home office employs their caregivers directly, ensuring they are properly screened, adequately trained, and insured before entering your home. Local Right at Home offices also supervise their caregivers, ensuring that you are receiving quality care as per your custom care plan and home care agreement. They also review and audit their processes, and ask for feedback, ensuring that if or when your needs change, they are adapting the care plan to suit.

Right at Home’s goal is to protect caregivers, while also keeping you and your families safe, healthy and living a fulfilling life, right at home.

500,000 Total Care Hours
Provided Per Annum

2,500 Clients
Across Australia

Approved Home
Care Provider

Very High Satisfaction Rate, Professional Trained Carers

The Initial Call and Meeting

From the moment you call one of our locally owned Right at Home offices, they begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment. During your initial phone call, we will give you an indication of the cost of our services.  

After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let you understand how Right at Home can help. 

A more detailed quote for our services would be provided at the end of the client assessment performed by our Care Manager.

The Custom Care Plan

The care we provide at Right at Home is driven in all respects by the Custom Care Plan. The Custom Care Plan has goals and outcomes that are measureable. The Custom Care Plan is a nursing prescription that is designed to evolve as the client's needs change over time. 

The local Right at Home offices’ experienced Registered Nurses and Care Managers will make recommendations and provide guidance to the family on ways in which the client's lifestyle can be made more comfortable. Their Care Managers make follow-up visits with the client and the designated carers to ensure that the Custom Care Plan is correctly implemented. The details of the Custom Care Plan and the care notes are kept in a folder in the client's home so that family members can check on progress at any time.

The Custom Care Plan is reviewed by the Care Manager every six months in consultation with the client and the client's family.  The local Right at Home offices’ Care Managers and Registered Nurse Supervisors are available 24/7 to deal with emergency situations. They are available on their local phone numbers (insert link here to the contact us page) or the national Right at Home all hours number is 1300 363 802 where you will be directed to your local office by inserting your postcode.

Caregiver Matching

Once you approve the Custom Care Plan, your local Right at Home office begins the search for the most appropriate person to deliver service. Right at Home’s system of matching caregivers to clients takes numerous factors into consideration: services needed, your loved one's interests and the personalities of both your loved one and the caregiver.

By looking at the whole situation, Right at Home is better able to provide your loved one with the best carers possible. Of course, if there are ever any concerns about a specific carer, your local Right at Home office can search for and provide a replacement in very little time.

Right at Home carers are carefully screened with detailed background checks during the recruitment process. They are all suitably qualified and experienced people of the highest quality. Local Right at Home offices provide their people with insurance cover and ongoing professional development and training to ensure that they provide the best possible care.

Care Supervision

Each client's Custom Care Plan and supporting documentation is kept in a Client Folder that is kept in the client's home. This folder is updated with changes in the Custom Care Plan as well as progress notes completed after each visit.

Your local Right at Home office’s caregivers keep extensive notes about the care they provide. Their Care Managers monitor the performance of their Caregivers and the progress of their Clients. The Care Managers make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.  

Their Registered Nurse Supervisers and Care Managers make frequent visits to the home to meet with clients and the caregiver to discuss the Custom Care Plan and to ensure that clients are happy with the services they are providing. Right at Home Care Managers will also liaise with designated family members to provide feedback on the Custom Care Plan and the progress your loved one is making.

Who Needs our Care

You, your spouse, or a family member may need some help with activities of daily living or require some assistance with recovery after surgery. You may be aware of a friend or a colleague who needs assistance either for themselves or a family member. We provide services for both the elderly and those living with a disability through private pay or government funding.

If you are a medical practitioner or an allied health professional you may be aware of a patient under your care in need of assistance. That assistance may be activities of daily living, companionship or skilled nursing care.

You may be an accountant, solicitor or financial planner and you have a client who needs assistance either for themselves or for a family member. 

Call us now!

Did you know that you can switch your home care provider with just two weeks' notice?

Don’t settle for inconsistent care and expensive admin fees. Call us today. We only charge for the care you need. If you need help with your Home Care Package application, our professional Care Managers are available. Call your local Right at Home office or submit a confidential contact form to arrange a one-on-one consultation with a professional Care Manager today.

  Zero costs        No obligation        We're here to help

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Your Loved One The Care They Deserve