If you and/or a loved one has recently found out that they are suffering from a disability or illness, you may find yourself scrambling to adjust to your new lifestyle. With so many things to consider and organise in such a short space of time, you may have already discovered the potential benefits of hiring a professional carer to help with the day to day activities. If so, then you have made the right choice, and we at Right at Home are here to help ease the process of transitioning. We provide disability care to locations across Australia, including Perth, and our service is renowned for being reliable and helpful.
Finding the right carer for your needs can be a challenging process, with so many different companies claiming that they know what you need. Here at Right at Home, we do things a bit differently. Instead of trying to tell you what it is you need, we let you tell us and work our service around you. We do so with four main stages to our process.
As we know this will be a stressful time, we try and make it as easy as possible right from the word ‘go’. Our first stage consists simply of a conversation, a chance for you to give us a rundown of what it is that you need and for us to begin thinking about how we can help. We then arrange for an in-home visit at your earliest convenience to give us both a chance to meet each other and discuss your needs in more detail.
Just as you would expect to receive a prescription for a course of medication, we treat our caring services no differently. Our Custom Care Plan consists of a series of measurable goals that will allow us to track your progress over time. If your needs change at any point, this plan can be adjusted to suit those changes. Our Care Managers will meet with you and your prescribed nurse every six months to ensure we are doing our job in the way that we should be, and the information we keep on you or your loved one is readily available for you at any point during the care process.
As soon as we have received your approval of the Care Plan that we propose, we begin finding the perfect carer for you. We match our carers to our clients on a number of qualities, including the personality and interests of both parties, as ensuring our customers benefit from the social interaction is just as important to us as their physical care. All of our carers have been extensively screened and tested, so you can rest easy knowing that your loved one is in safe hands.
Unlike some other companies, our involvement with the care process doesn’t stop once we have assigned a carer. Our Care Managers will regularly check on the progress of the Custom Care Plan with unplanned visits and feedback sessions with the family of the patient. In doing so, we ensure we maintain our customer service standards at all times.
For more information about how we work or to begin the process, give us a call today on 1300 363 802.
Right at Home provides home care packages and support services including disability & elderly care as well as transitional home care services. Our locations cover Sydney, Brisbane, Perth, Gold Coast, Sunshine Coast, Wagga Wagga, Townsville, Toowoomba, Penrith, Cairns and many more!