Job Type: Permanent Full-time

Salary: $80,000 – $90,000 per year + Super + Annual Bonus

Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Ryde Region are seeking experienced, qualified, reliable and passionate Scheduling Officer. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

The Ideal Candidate: The ideal candidate for our team will have years of proven advanced scheduling skills and experience within a Community Care provider. The successful applicant must be an excellent communicator who can build and maintain supportive relationships with clients, their families, and all relevant stakeholders.

Duties include:

• Assisting with handling high volume of incoming telephone and internet enquiries.

• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.

• Managing system Shift notes and redirecting as per intended recipient.

• Maintaining client, care worker & vendor compliance and documentation according to government standards.

• Vast Administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.

• Serves as a liaison with accounts department, ensuring proper billing in line with the care plan that includes entering clients' expenses in CRM, accounting and financial software.

• The role is fast-paced, and it is essential that you can multi-task and adapt well under pressure.

Essential Criteria:

• Current Australian National Police check

• Current First Aid & CPR certificate

• Excellent verbal and written communication skills

• Aged Care & Disability Industry experience and knowledge (required but not essential - greater chance of success)

• Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success (not mandatory)

• Proven Experience in Scheduling/Rostering, Planning and extensive Administration Management.

• Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times.

• Forward planner and analytical thinker with high attention to detail.

• Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints.

• Advanced time management, organizational skills, Problem solving, negotiation and conflict resolution skills.

• Ability to develop/implement and evaluate organizational and client focused documentation as well as systems.

• Excellent Computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office 365.

Benefits: 

• Competitive remuneration

• Pleasant working environment 

• Career advancement opportunities will arise as the office expands

This is a great opportunity to be part of a fast-growing business with real, genuine career pathways.

If you're a self-motivated person with a positive attitude who enjoys and thrives on challenges, we would love to hear from you.

Only shortlisted applicants will be contacted for interviews within 14 days of applying.