Right at home Macarthur Penrith is currently seeking a well presented, enthusiastic professional to join our team, based out of Campbelltown office available to work Monday to Friday  this role is casual .

About Us:

Right at Home is a leading home care provider with over 512 offices around the world.  We provide a wide range of care services all designed to help our clients stay in their homes. Our home care services include companion, personal, nursing, respite, transportation, aged, disability, transitional, 24 hour, and palliative care.

Our mission to improve the quality of life for those we serve.

Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients.

About the role:

This position with support our team with clerical and administrative duties as well as answering incoming calls to our business and welcoming visitors to our office:

• Answer each incoming call in a friendly, professional and knowledgeable manner ensuring best practice processes are followed.
• Provide one touch response to callers whenever possible: supporting as much as practical the delivery of information to clients.
• Room bookings for meetings and presentations, coordination of refreshments for visitors and office events.
• Maintain reception, office and kitchen spaces in a clean and clutter free state.
• Maintain office consumables under direction of Office Administrator.
• Open and distribute communications, via email, post and phone message.
• Greet visitors, notify relevant team members of their arrival and ensure sign in and sign out of visitors book.
• Collate outgoing mail.
• Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner.
• Assist with the administrative tasks to the business under the direction of Office Administrator.
• Communicate client and CAREGiver concerns or problems with Office Staff as appropriate.
• Conduct & collect feedback from clients on a regular basis.
• Cold calling and Inside Sales 

• Knowledge of the aged care industry is preferred but not essential.
• A minimum of 1 years of recent experience working in an office or similar role is required.
• The ability to demonstrate a history of exceptional attention to detail and strong organizational skills.
• Excellent oral and written communication skills, with proficiency in the use of computers including Outlook, Word, Excel and Teams.
• Exceptional customer services experience and proficiency.
• Demonstrated professional, patient, and pleasant character who creates a favorable first impression, puts people at ease and builds a trusting relationship.
• Demonstrated strong written and listening skills and attention to detail.
• The ability and understanding of maintaining confidentiality and privacy of information.
• A team player who can work independently and take ownership of the role and responsibilities.
• The ability to multitask and meet deadlines.
• Demonstrated sound judgement, decision-making, discretion, integrity and fair-mindedness consistent with the culture and values of Right At Home.