Be rewarded with more than just your pay when you work with us, as a Right at Home team member, you will be eligible for our Right about You! rewards program, this program gives you FREE access to fitness, financial, mindfulness and nutritional programs as well as CASH BACK and DISCOUNTS at over 400 stores including groceries and petrol to help reduce your cost of living! We also love to recognise our staff whenever they do a great job that goes above and beyond for our clients, especially when you’ve done this to align with our Values of being Authentic, Approachable, Accountable, Collaborative while always maintaining your Integrity.

About Right at Home Southern NSW

Right at Home SNSW provides high quality in-home care and assistance to our valued clients in the Riverina and Central West. We support people living with Alzheimer’s, dementia and cognitive decline, disabilities, post-operative care needs and older Australians. Our services help clients remain safe and independent in their own homes. Our mission to improve the quality of life for those we serve.

About the role

We are seeking a dedicated and experienced Relationship Manager to join our team in Wagga Wagga, who has demonstrated success in sales, has a passion for customer service excellence and a drive for growth.

The Relationship Manager will be responsible for:

• Establishing, building and maintaining relationships with exisiting clients;
• Being the initial contact for referral sources as well as potential clients and their families seeking services;
• Pro-actively managing a large number of enquiries from multiple channels to increase conversion and revenue;
• Performing our client intake process to ensure timely and efficient commencement of services;
• Working closely with internal and external stakeholders to prepare and complete service agreements, manage budgets and coordinate services;
• Communicate with all departments of Right at Home;
• Report to company director

Essential Criteria:

• Prior experience in sales, marketing or client engagement with a strong drive for growth and success;
• High-level organisational skills and meticulous attention to detail;
• Excellent presentation with strong written and verbal communication skills;
• Ability to build meaningful relationships with a wide variety of people and a passion for providing high quality customer service;
• Demonstrated problem-solving skills combined with a strong ability to prioritise tasks;
• Demonstrated ability to work both autonomously and as part of a team;
• Strong computer skills with prior experience using MAC OS and MS Suite;
• Current Drivers Licence & National Police Check;
• Knowledge of NDIS, Home Care Packages and/or other community, healthcare funded programs

Some travel will be included in the role.

Check us out at www.rightathome.com.au/snsw

Job Type: Full-time

Salary: From $65,000.00 per year

Schedule:

• Monday to Friday

Licence/Certification:

• National Police Check
• Driver's Licence
• Working With Children Check
• NDIS Worker Screening Check

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