Right at Home Central Qld provide caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia

Right at Home Wide Bay are growing the team and require a Client Coordinator in our Hervey Bay Office.

This position is a fulltime role, however negotiable for the right applicant.

Our staff are important to us and will work under the supervision and with support / mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board. (If applicable)

A successful candidate will have the following:

• A passion for high quality client-focused care in a community setting
• Exceptional communication skills
• Able to work autonomously and within a team environment.
• Excellent time management and organisation skills
• Commitment to ongoing professional development

A successful candidate will be able to:

Our preferred candidate will demonstrate client-centred practice, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, helpful, and reliable; making you a great asset to our team.

Your new role will be responsible for:

• • Meeting with clients and their families, assessing their needs and building strong connections
  • Conducting client care assessments and preparing care plans to best meet client requirements
  • Provision of some nursing care and in-home care services as needed.
  • Handling information requests, feedback, and general enquiries 
  • Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs

• Interprets health, aged and disability care policies and regulations for carer and nursing staff and employees.
• Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.
• Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
• Ensuring Caregiver Management meets “best practice” standards including encouraging on-going professional development of the Care Team
• Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
• Compliance with OH&S regulations

• An outgoing personality with high energy levels, good communication skills and personable telephone manner
• Ability to problem solve and think quickly under pressure
• Ability to multitask with a strong attention to detail while keeping calm and focused
• Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
• Excellent customer service skills with exceptional verbal and written communication skills
• Sound knowledge and understanding of home care services and guidelines
• knowledgeable in wound care, catheter care, peg feeding
• Sound knowledge and understanding of NDIS services and guidelines
• Excellent time management skills