Mission, Values & Culture

Approachable

We embrace our philosophy of excellent customer service and client care.
We promote a spirit of ‘everyone matters’ in an environment of collegiality and teamwork.
We practice empathy with our clients.
We respond to requests by clients in a positive manner, making them feel nothing is too much to ask.
We provide the care and attention of a friend.... but remember you are not a friend and must maintain professional boundaries.

We are respectful and do not misuse our client’s confidentiality, assets or facilities.
We act with professionalism.
We respect the law and act in accordance with it.
We exercise fairness, courtesy and respect in all dealings with the office, our clients and their families.
We act in good faith in the best interests of Right at Home and their clients.
We avoid real or perceived conflicts of interest.

We are accountable by being responsible.
We are responsible for our respective tasks and follow the rules set out by policies and procedures.
We are responsive (we act with urgency) and this is part of taking responsibility.
We are aware that our actions contribute to Right at Home’s reputation as a good corporate citizen which seeks the respect of the communities in which we operate.
We lead by example as a mentor and team leader by providing peer support to fellow team members regardless of their role.

We work together as a team to provide a great service for our clients – everyone matters.
We listen to our clients and share their feedback both positive and negative.
We support our clients as a team through effective documentation and communication.
We participate in continuous improvement of systems, processes and client services.