Located on the Queensland coast between Rockhampton and Townsville, Right at Home Mackay is owned and operated by Mackay local Karen Langtree. Right at Home Mackay services the coastal town and its surrounds, and inland to Winton. Karen believes in delivering quality services to assist those most vulnerable in her community – giving more than 100 per cent. 

How are we different?  

Our mission is to improve the quality of life for those we serve. Our vision is to be the leading home care company in terms of quality and service. At Right at Home, our clients, their families, and our caregivers are at the centre of everything we do.   

Our promise to you:

• Exceptional customer service 24 hours a day, 365 days a year
• Always contactable, you can call us 24/7
• Free in-home consultations and care planning
• Free support navigating the government-funded HCP and NDIS
• Value for money with no package management fees 
• Careful matching of carers and support workers to our clients and participants
• A personal introduction to your carer or support worker to ensure that you feel safe and comfortable prior to the start of your service
• Free supervisory visits to ensure carers are following the customised care plan, and meeting your expectations