The start of a new year is the perfect time to reflect on your loved one’s care needs and happiness. Are they receiving the support they truly need and deserve? Whether you’ve noticed gaps in their current care or simply want to explore better options, switching to a new home care provider can make all the difference.

In this blog, we’ll guide you through the process of evaluating care providers and explain how Right at Home can ensure your loved one starts the year with the best possible support at home.

Signs It Might Be Time for a Change

Switching care providers can feel like a big decision, but there are clear indicators that it might be time to explore your options:

• Inconsistent Care: Frequent staff changes or disrupted schedules.
• Unmet Needs: Are there services your loved one needs that their current provider can’t deliver?
• Communication Issues: Poor responsiveness or unresolved concerns.
• Lack of Personalisation: Care plans that feel generic or outdated.

Care Provider Report Card

Assess your current provider’s performance with our handy checklist:

What to Look for in a New Support at Home Care Provider

When choosing a new home care provider, these factors are essential:

• Comprehensive Services: A wide range of flexible offerings to meet changing needs.
• Qualified Caregivers: Fully trained, screened, and insured professionals.
• Customised Care Plans: Services tailored to individual preferences and goals.
• Transparent Communication: Clear, consistent updates and family involvement.

Why Families Choose Right at Home

At Right at Home, we focus on delivering the highest quality care and support, ensuring peace of mind for families. Here’s what sets us apart:

• Free Initial Consultations: We evaluate your loved one’s unique needs and create a personalised care plan. Claim your free in-home consultation now.
• Highly Trained Caregivers: Carefully selected, screened, and insured professionals.
• Quality, Flexible Services: Our high quality home care support services are approved for Home Care Packages (Levels 1–4). We can provide a wide range of services. From transport, shopping and personal care, to specialty nursing, we’re here for every stage of your loved one's ageing in place. Learn more about our services here.
• More Hours of Care: With no package management fees, we can provide you with more hours of care. Learn more about our Home Care Package support and costs here.
• Community-Focused Approach: Right at Home office are locally owned and operated, with a neighbourly touch. You will be able to contact the management team easily.
• 24/7 Availability: We’re always here when you need us. We are contactable 24/7 and we also offer 24/7 care services if required. 
• Trusted Provider: Over 3,500 clients trust us annually to deliver 500,000+ hours of care.

Switching Made Easy

Changing care providers may sound daunting, but it doesn’t have to be. Follow these simple steps to make the transition seamless:

1. Find a New Provider
   Use tools like My Aged Care’s “Find a Provider”. Right at Home offices are listed under our provider name Right at Home RightCare or contact us directly to ensure uninterrupted care.

2. Reactivate Your Referral Code
   Call My Aged Care to reactivate your referral code and share it with your new provider.

3. Inform Your Current Provider
   Agree on an end date with your current provider to ensure services don’t overlap or lapse.

4. Enter Into a New Agreement
   Finalise a Home Care Agreement with your new provider to kickstart services smoothly.

We’ll guide you every step of the way to ensure your loved one gets the Right Care, Right at Home.

Start the Year Right

Is it time to re-evaluate your loved one’s care provider? Complete our Care Provider Report Card and take the first step toward better care. Contact Right at Home today for a free consultation and learn how we can help your family transition seamlessly.

The new year is an opportunity for a fresh start—especially when it comes to ensuring your loved one receives the care they deserve. At Right at Home, we’re committed to providing compassionate, personalised support every day of the year. Let’s make 2025 the year your family experiences the difference that exceptional home care and support at home can bring.

If you would like to learn more about how we can help you or someone you love, contact your local Right at Home office today. 

Right at Home Australia is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home™.  We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability including NDIS participants. Our tailored services help clients to remain safe and independent in their homes. We are an Approved Provider under the Aged Care Act, meaning we can provide quality support at home under a government-funded home care package. We also offer private pay arrangements for those who do not have government funding, or who wish to pay privately for top-up care. Right at Home is all about you. We are available 24/7 so contact your local office today. You can also call our national number on 1300 363 802. 

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