Are you passionate about taking care of others and providing exceptional customer service to clients?  Then you are the perfect person to join the Right at Home Sunshine Coast team!  

Company Background: Right at Home is a leading home care provider with over 590 offices around the world.  We provide a wide range of care services all designed to help our clients stay in their homes. Our home care services include companion, personal, nursing, respite, transportation, aged, disability, transitional, 24 hour, and palliative care.

The Ideal Candidate: The ideal candidate for our team will have experience in community aged and/or disability care and have the ability to coordinate clinical home care services for a fast growing home care provider. They will have existing relationships with care facilities, hospitals, and clinics to support business development opportunities. This person will have the ability to connect with others naturally and effortlessly and the confidence to market Right at Home services to potential clients and referral sources. The registered nurse will have experience successfully managing clients in the community and de-escalating high pressure situations.  They will thrive in working in a close-knit family environment and will always be willing to go the extra mile to ensure the satisfaction of our clients, their families, and our team members. 

Purpose of Position: This role is customer focused and involves consulting with families, preparing clinical home care assessments, and drafting care plans to best meet client requirements. In addition to care co-ordination duties, this position will help develop relationships with hospitals, clinics and care facilities with a view of delivering care services to meet the market.

Duties include:

• Dealing with a range of seniors and frail elderly customers and their families on a daily basis. This role will handle anything from information requests, feedback, general enquiries to complaints
• Ensuring all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home.
• Providing client and family education on the nature of services that are available and the effect and benefit of the care plan.
• Preparing in-home care assessments and drafting care plans to best meet client requirements
• Managing complex government funded cases as well as private pay clients
• Training the care team
• Participating in community activities or committees as requested
• Ensuring highest quality service is consistently delivered
• Assisting with business development opportunities across a range of referral sources
• Operate and maintain care planning and scheduling technology
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.

Requirements:

• National police check
• Current First Aid and CPR
• Reliable source of transportation required as travel is within the Sunshine Coast region 20% - 30%
• Comprehensive Car Insurance
• Current AHPRA registration & Professional Indemnity Insurance

Nursing Skills:

• Medication Administration
• Catherter Care
• Complex Wound Dressings
• IV Therapy / Antibodics
• Tube Feeding
• Complex Mental Behavioral Management 
• Rehabilitation
• Palliative Care
• Systom Management
• Managing Rapidly Changing Health Status