Be a key player in encouraging customer service excellence

If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you!

About Right at Home: " Our Mission is to improve the quality of life for those we serve".

Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences.

You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.

You will be part of a Supportive Team Culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

• Previous experience in customer service, preferably in the healthcare or aged care sector.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• A passion for helping others and enhancing the lives of clients.

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
• Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
• Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
• Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
• Documentation: Accurately record client interactions, updates, and feedback.
• Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.
• Community Engagement: Participate in community outreach initiatives to promote Right at Home’s services and increase awareness of in-home care options.

What We Offer:

• Competitive salary.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• The opportunity to make a meaningful difference in the lives of clients and their families.