Each client's Custom Care Plan and supporting documentation is kept in a Client Folder that is kept in the client's home. This folder is updated with changes in the Custom Care Plan as well as progress notes completed after each visit.

Our caregivers keep extensive notes about the care they provide. Our Care Managers monitor the performance of our Caregivers and the progress of our Client's. Our Care Managers make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan. 

Our Registered Nurse Supervisers and Care Managers make frequent visits to the home to meet with the client and the caregiver to discuss the Custom Care Plan and to ensure that the client is happy with the services we are providing. Our Care Managers will also liase with designated family members to provide feedback on the Custom Care Plan and the progress we are making.