Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Parramatta are seeking qualified, reliable and passionate Care Manager. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

Duties include:

• Assisting with handling incoming telephone and internet enquiries.
• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
• Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.
• Preparing in-home care assessments and care plans to best meet client requirements.
• Recruiting, training, and managing the performance of the care team.
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Providing “on-call” services on rotation after hours, on the weekends, and on public holidays.

Qualifications

Essential Criteria:

• A current AHPRA Registration
• New graduate RNs are also encouraged to apply
• Current Australian National Police check, Working with Children Check, and Current First Aid & CPR certificate
• Driver's license and your own reliable registered vehicle
• Excellent verbal and written communication skills

Preferred Skills

• The ability to operate efficiently and deliver excellent service
• Time management, organisational skills & ability to manage competing priorities
• Relationship development skills to support diverse clients to achieve their goals and objectives
• Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)

Job Type: Permanent Full-time

Salary: $70,000.00 – $85,000.00 per year + Super + Performance Bonus + Free onsite parking

Only shortlisted applicants will be contacted for interviews within 14 days of applying.