Are you detailed orientated, technologically savvy, process driven, and passionate about providing exceptional customer service to clients? Do you want to join a company culture that is focused on values and loves what they do? Then you are the perfect person to join the Right at Home Gympie team!

Company Background: Right at Home’s mission is to improve the quality of life for those we serve. We have over 550 offices around the world and over 30 offices operating in Australia. Right at Home provides a wide range of care services designed to help people remain living at home and maintain their independence. Our home care services include companion, personal, nursing, respite, transportation, aged, disability, transitional, 24 hour, palliative care.

Right at Home’s core values are Approachable, Collaborative, Accountable, Integrity, and Authentic. We live and breathe these core values everyday as they influence the way we act and behave with each other, our clients, and our team. Right at Home’s success focuses on creating the best possible experience for our team so they create the best possible experience for our clients. The ideal candidate will be joining a team of hard working, approachable, accountable, collaborative, and proven home care professionals.

The Ideal Candidate: This candidate will live in the Gympie Region and have at least 1 year experience with managing client enquiries, client consultations, client onboarding, and a client case load for Home Care Package, NDIS, and private pay clients. They will have existing relationships with care facilities, hospitals, and clinics to support business development opportunities. This person will have the ability to connect with others naturally and effortlessly and the confidence to market Right at Home services to potential clients and referral sources. They will enjoy working in a close-knit family environment and will always be willing to go the extra mile to ensure the satisfaction of our clients, their families, and our team members.

Purpose of Position: The Care Coordinator ultimately owns the relationship with clients to drive satisfaction and deliver the best quality of care. This role is client focused and involves consulting with clients and families, preparing in home care assessments, sourcing equipment/aides, managing home care package budgets, and drafting care plans to best meet client needs. They are also responsible for supporting personal care workers with delivering high quality of care.

You Will Be Responsible For:

• Meeting with clients and assessing their needs
• Completing assessments regarding clients health, risk, and safety
• Developing care plans to meet their home care and allied health goals
• Maintaining client compliance and documentation according to government standards
• Managing clients budgets, purchase approvals, and appropriate use of the NDIS and HCP funds
• Knowing the HCP, NDIS, CHSP, MASS, and CAPS government funding options and communicating the details to clients
• Collaborating with clients, care workers, sector networks, allied health professionals, and other relevant parties to represent Right at Home in the community
• Providing “on-call” services on rotation after hours, on the weekends, and on public holidays

What You Will Need:

• At least 1 years experience as a case manager, care coordinator, hospital discharge planner, or NDIS support coordinator
• Solid knowledge in the Disability and/or Aged Care sector(s)
• Knowledge of Disability and Aged Care Quality standards and legislative requirements
• Enrolled Nurse or Registered Nurse will be an advantage
• Current National Police Check, Current First Aid & CPR Certificates, and valid drivers licence are essential
• The ability to operate efficiently and deliver excellent service when under pressure
• Time management, organisational skills & ability to manage competing priorities
• Well-developed ability to build and maintain strong relationships at senior levels of business
• Relationship development skills to support diverse clients to achieve their goals and objectives
• Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)
• The ability to work full time, 5 days a week, and willing to provide on call services after hours, on the weekends, and public holidays

Only shortlisted applicants will be contacted for interviews within 14 days of applying.