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Job Information
Right at Home Central Queensland Rockhampton, Queensland 89 Days Ago
Job Type: Part-Time
Department: Care Team
Job Category: Admin Staff - Default
Sub Category:
Posted: 25-10-2021
Work Region / State: Queensland
Job Shift: Hourly
Work Permit: Australia
Job Status
Job Status: Interviewing
Start Publishing: 25-10-2021
Stop Publishing: 25-01-2022
Rockhampton, Queensland

The Administration Assistant role will ensure the efficient and smooth day-to-day operation of our office. You will be responsible to:
•Answer and direct phone calls
•Organize and schedule appointments
•Plan meetings and take detailed minutes
•Write and distribute email, correspondence memos, letters, faxes and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Order office supplies
•Maintain contact lists
•Book travel arrangements
•Provide general support to visitors

Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.

  • Serves as a liaison between referral sources, families, carers and staff members.
  • Schedules services using Visual Care,
  • recovers information on clients and carers for input into the system.
  • Seeks to match clients with carers.
  •  Relevant tertiary office management qualification
  • CERT III in home and community care, aged care or disability care an advantage.
  • EN or RN may also be acceptable in some cases.
  • Knowledge of the private pay aged care industry/issues or Community In-Home Care – Desirable
  • Previous experience in Aged Care or related discipline – Desirable
  • Previous experience in an office capacity - 
Preferred Skills

Establishes and maintains effective communication and harmonious working relationships. • Well organised and methodical • Systems orientated. • Willingness to learn • Updates knowledge and skills by pursuing continuing professional development. • Time management and organisational skills • Ability to develop/implement and evaluate organisational and client focused documentation and systems. • Analytical and report writing skills • Ability to create and promote a positive and supportive culture where all staff are valued. • Ability to manage, direct and supervise staff, coordinating and assessing work activities. • Problem solving, negotiation and conflict resolution skills • Computer literacy – Enterprise management software

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