Experienced Scheduler/Office Administrator for our office based at Bundall, Gold Coast. 

Right at Home Gold Coast Northern Rivers provides a range of care services to assist with people living independently at home. We have a unique and internationally recognised system of delivering care that is very well received by our clients. Above all, we have a genuine sense of caring and are extremely passionate about delivering our services.

The successful applicant will be assisting with the following

• Answer all incoming and outgoing calls and direct them to the relevant person
• General day to day administration of the office
• Assisting the management team with their filing and administration tasks 
• Scheduling services for care workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business;
• Deal with inquiries in a timely manner and/or take appropriate follow-up action;
• Scheduling, planning and organising care worker workloads to meet both customer and business needs;
• Review refine and improve introduced rosters;
• Maintain consistency of service to customer in terms of service time and care worker;
• Roster day to day urgent situations as they arise in a timely manner;
• Undertake on-call duties as rostered to provide out of hours service to clients and staff.

- Relevant experience within the field

- understanding of the SCHADS award to ensure rosters are sheduled accordingly

- Certificate within home and community care or similar desirable

• Previous experience scheduling/matching care workers to clients within their home
• Experience using a client information management system 
• Systems orientated.
• Strong time management and organisational skills
• Ability to develop/implement and evaluate organisational and client focused documentation and systems.
• Ability to create and promote a positive and supportive culture where all staff are valued