Client Services Manager - Community Aged Care

Right at Home Moreton Bay Region is opening soon!

We are seeking an experienced Client Services Manager who is motivated, reliable, and passionate about aged care. 

Our Organisation provides in-home care services for aged adults and person with a disability. We provide services under a range of funding sources including private pay clients, My Aged Care and NDIS.

About the role:

The primary responsibility of the role is to provide quality support to our Clients.

The successful applicant will be working with a team of Care Managers; liaising with Clients, Family Members, Staff and a wide range of Stakeholders to ensure services are provided in accordance with the Client's needs, goals and preferences.

In addition to care management, this role will assist with the management of inside sales enquiries, managing the office, recruitment of new team members and supprting the Managing Director. 

Business Management / Psychology / Human Resources qualifications or similar.

Requirements:

• 1 year minimum experience in Care Coordination/Business/Administration Management
• Demonstrated knowledge and experience in a similar role for coordinating consumer directed care services to Government funded HCP clients.
• Demonstrated knowledge of the Aged Care Act.
• Have advanced communication skills and the ability to model a positive culture and strong values through a professional service.
• Have an understanding of and experience in delivering services according to the Aged Care Quality Standards.
• Demonstrated understanding of the changing and diverse needs of clients.
• Proven relationship management with internal and external stakeholders, as well as good interpersonal and negotiation skills.
• Reliable Vehicle with Comprehensive Vehicle Insurance
• Driver's License
• Current Australian National Police Check (or eligibility to obtain)
• Current First Aid and CPR (or eligibility to obtain)