Are you detail orientated, technologically savvy, and passionate about helping others by providing exceptional customer service? Then you are the perfect person to join the Right at Home Sunshine Coast team as our Scheduling Coordinator!  

Company Background: Right at Home’s vision is to be the leading in-home care provider in terms of quality and service. We have over 550 offices around the world and over 25 offices operating in Australia.  Right at Home provides a wide range of care services designed to help people remain living at home and maintain their independence. Our home care services include companion, personal, nursing, respite, transportation, aged, disability, transitional, 24 hour, and palliative care. Right at Home’s core values are Approachable, Collaborative, Accountable, Integrity, and Authentic. We live and breathe these core values everyday as they influence the way we act and behave with each other, our clients, and our team. Right at Home’s success focuses on creating the best possible experience for our team so they create the best possible experience for our clients. The ideal candidate will be joining a team of hard working, accountable, collaborative, and proven home care professionals.

The Ideal Candidate: They will have experience in aged and/or disability care, have attention to detail, work in an organized way, and proven customer service skills over the phone. Past roles will include complex community scheduling, administrative support, office coordinator, medical receptionist, or care coordinator. They must be detail orientated, a team player, resourceful, use initiative, have a strong work ethic, think ahead, and be organised. The ideal candidate will work well under pressure, as well as,plan ahead. This person will have the ability to connect with others naturally and effortlessly.

Purpose of Position: This position is a vital administrative role that is responsible for coordinating complex community scheduling and managing the rosters for over 100 personal care workers. Responsibilities include assisting with the complex scheduling of community care services, assisting the care coordinators to ensure smooth operation of the office, and provide after-hours emergency on call services for clients and personal care workers. This position will be paid a salary scheduled to work Monday to Friday and on-call for some weekends and public holidays.

Duties include:

• Managing complex community scheduling of care services
• Communicating with carers, clients and clients’ families on a daily basis
• Ensuring all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust, and confidence in Right at Home.

• Office administrative including fielding calls, printing, filing, scanning, photocopying, uploading documents, client compliance, employee compliance, etc.
• Assisting directors and care coordinators to ensure smooth operation of the office
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Provide personal introductions of clients to their carers
• Ensure highest quality service is consistently delivered

• Act as a backup personal care worker as required

Requirements:

• National police check
• Current First Aid and CPR

• Cert III in Aged, Disability, or Individual Support
• Reliable source of transportation
• Comprehensive Car Insurance