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Registered Nurse/Client Coordinator - Wide Bay


Right at Home Central Qld provide caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia

Right at Home Wide Bay are growing the team and require a Client Coordinator in our Hervey Bay Office.

This position is a fulltime role, however negotiable for the right applicant.

Our staff are important to us and will work under the supervision and with support / mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board. (If applicable)

A successful candidate will have the following:

  • A passion for high quality client-focused care in a community setting
  • Exceptional communication skills
  • Able to work autonomously and within a team environment.
  • Excellent time management and organisation skills
  • Commitment to ongoing professional development

A successful candidate will be able to:

Our preferred candidate will demonstrate client-centred practice, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, helpful, and reliable; making you a great asset to our team.

Your new role will be responsible for:

    • Meeting with clients and their families, assessing their needs and building strong connections
    • Conducting client care assessments and preparing care plans to best meet client requirements
    • Provision of some nursing care and in-home care services as needed.
    • Handling information requests, feedback, and general enquiries 
    • Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
  • Interprets health, aged and disability care policies and regulations for carer and nursing staff and employees.
  • Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.
  • Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
  • Ensuring Caregiver Management meets “best practice” standards including encouraging on-going professional development of the Care Team
  • Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
  • Compliance with OH&S regulations


Essential Requirements

  • RN in community nursing 1-2 years with current AHPRA registration
  • And or Cert III/Cert IV (Aged/Disability Care) minimum 4years experience
  • Experience within the aged care/disability/mental health in community setting
  • Understanding of Aged care & Disability standards and consumer directed care
  • First Aid, current CPR and National police check
  • WWC (or willingness to obtain)
  • Driver's licence and reliable car with comprehensive insurance
  • High level of computer literacy
  • Understanding of clinical governance and continuous improvement
  • Possess a 'can-do' positive attitude and work well in a team environment

Preferred Skills

  • An outgoing personality with high energy levels, good communication skills and personable telephone manner
  • Ability to problem solve and think quickly under pressure
  • Ability to multitask with a strong attention to detail while keeping calm and focused
  • Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
  • Excellent customer service skills with exceptional verbal and written communication skills
  • Sound knowledge and understanding of home care services and guidelines
  • knowledgeable in wound care, catheter care, peg feeding
  • Sound knowledge and understanding of NDIS services and guidelines
  • Excellent time management skills
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