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Administration - Rockhampton


Description

The Administration Assistant role will ensure the efficient and smooth day-to-day operation of our office. You will be responsible to:
•Answer and direct phone calls
•Organise and schedule appointments
•Plan meetings and take detailed minutes
•Write and distribute email, correspondence memos, letters, faxes and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Order office supplies
•Maintain contact lists
•Book travel arrangements
•Provide general support to visitors

Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.

  • Serves as a liaison between referral sources, families, carers and staff members.
  • Schedules services using Visual Care,
  • recovers information on clients and carers for input into the system.
  • Seeks to match clients with carers.

Qualifications

  • Relevant tertiary office management qualification
  • Knowledge of the private pay aged care industry/issues or Community In-Home Care – Desirable but not essential
  • Previous experience in Aged Care or related discipline – Desirable
  • Previous experience in an office capacity 

Preferred Skills

Establishes and maintains effective communication and harmonious working relationships.

• Well organised and methodical • Systems orientated.

• Willingness to learn

• Updates knowledge and skills by pursuing continuing professional development.

• Time management and organisational skills

• Ability to develop/implement and evaluate organisational and client focused documentation and systems.

• Analytical and report writing skills

• Ability to create and promote a positive and supportive culture where all staff are valued.

• Problem solving, negotiation and conflict resolution skills

• Computer literacy – Enterprise management software

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