Questions to Ask When Hiring a Carer
If you decide on in-home care, there are several questions you should ask to ensure that your loved one will stay safe, healthy and happy:
- Government-funded programs may not provide a complete solution. These services may be difficult to access and in 2015 will be means-tested. How is the service you choose to be paid for?
- What happens if you or your allocated caregiver becomes ill or is otherwise unavailable? What are the alternate arrangements?
- Are the caregivers allocated to you adequately trained to cope with the changing needs of your loved one?
- Is your care provider adequately insured? They should carry at least $10m in professional indemnity insurance and $20m in public liability insurance. The caregiver's car should be roadworthy and comprehensively insured.
- Can you verify that your caregivers are legally able to work in Australia?
- Can your caregiver adequately speak and write English as well as your chosen home language?
- If you or your caregiver are injured at a client's residence, who is responsible? (Many homeowner's insurance policies exclude injuries to "domestic employees".)
- Does your care provider perform ID checks, driving records, background checks, Federal Police Clearances and state abuse registry checks? Do they check caregivers' references from prior work history?
- Does your care provider have adequate workman's compensation insurance?
- How does your care provider document that their services were indeed completed?
- Are the caregivers allocated to you adequately supervised by a Registered Nurse?