Have Questions?


Mission, Values & Culture

We live by our mission to ‘Improve the Quality of Life for Those we Serve’.


  • We embrace our philosophy of excellent customer service and client care.

  • We promote a spirit of ‘everyone matters’ in an environment of collegiality and teamwork.

  • We practice empathy with our clients.

  • We respond to requests by clients in a positive manner, making them feel nothing is too much to ask.

  • We provide the care and attention of a friend.... but remember you are not a friend and must maintain professional boundaries.


  • We are respectful and do not misuse our client’s confidentiality, assets or facilities.

  • We act with professionalism.

  • We respect the law and act in accordance with it.

  • We exercise fairness, courtesy and respect in all dealings with the office, our clients and their families.

  • We act in good faith in the best interests of Right at Home and their clients.

  • We avoid real or perceived conflicts of interest.


  • We are accountable by being responsible.

  • We are responsible for our respective tasks and follow the rules set out by policies and procedures.

  • We are responsive (we act with urgency) and this is part of taking responsibility.

  • We are aware that our actions contribute to Right at Home’s reputation as a good corporate citizen which seeks the respect of the communities in which we operate.

  • We lead by example as a mentor and team leader by providing peer support to fellow team members regardless of their role.


  • We work together as a team to provide a great service for our clients – everyone matters.

  • We listen to our clients and share their feedback both positive and negative.

  • We support our clients as a team through effective documentation and communication.

  • We participate in continuous improvement of systems, processes and client services.


  • We are honest about what we don’t know.

  • We are clear and transparent, accurate, and efficient.

  • We are trustworthy.

  • We spend time building relationships.

  • We are friendly, polite, and authentic.