The care we provide is driven in all respects by the Custom Care Plan. The Custom Care Plan has goals and outcomes that are measureable over time. It is important that the effectiveness of the Custom Care Plan is reviewed and amended as needs change. During each visit the caregiver will make a set of care notes which covers off on each of the tasks designated in the Custom Care Plan. These care notes together with the Custom Care Plan are kept in a folder in the client's home as well as in the Right at Home Care Mangement System.
Our Care Managers and Care Coordinators make frequent visits to the home to meet with the client and the caregiver to discuss the Custom Care Plan and to ensure that the client is happy with the services we are providing. Our Care Managers will also liase with designated family members to provide feedback on the Custom Care Plan and the progress we are making.