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COVID-19 Update: Homecare and Disability Support is an Essential Service. We are open.

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The Custom Care Plan

With Right at Home, you will always know what services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. The Custom Care Plan is goal and outcomes-focused. It is designed to evolve as the client's needs change over time. The outcomes in the plan are measurable and tailored to a person's specific needs.

Our experienced Registered Nurses and Care Managers will make recommendations and provide guidance to the family on ways in which the client's lifestyle can be made more comfortable. Our Care Managers make follow-up visits with the client and the designated carers to ensure that the Custom Care Plan is correctly implemented. The details of the Custom Care Plan and the care notes are kept in a folder in the client's home so that family members can check on progress at any time. 

The Custom Care Plan is reviewed by the Care Manager every six months or earlier if necessary in consultation with the client and the client's family. Our Care Managers and Care Coordinators are available 24 hours to deal with emergency situations. Our all-hours number is 1300 363 802.