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6,300,000 Total Care Hours
Provided Per Annum
5,000+ Clients
Across Australia
Approved Support
At Home Provider
Very High Satisfaction Rate, Professional Trained Carers
Our Support at Home Services
We provide both private and government funded care. In planning your care, you can choose the frequency and type of support that suits your budget and together we will adjust your care plan as your needs change. You will also be able to choose your preferred caregivers to match your interests, ensuring you receive the exact support you need, when you need it, making it the Right Care, Right at Home.
Everyday Living
Everyday Living Support covers help with tasks that keep your home safe and support your lifestyle.
- Domestic assistance
- Home maintenance and repairs
- Meals (preparation & delivery)
Independence
Independence Support focuses on helping you with daily activities that maintain your ability to live safely and independently at home.
- Personal care (self-care and activities of daily living, medication assistance, continence management)
- Social support and community engagement
- Assistive technology and home modifications
- Transport
- Respite
- Therapeutic services for independent living (Acupuncturist, Chiropractor, Diversional therapist, Remedial Masseuse, Art Therapist, Osteopath)
Clinical Services
Clinical Support includes services provided by qualified health professionals to support your health at home.
- Nursing care
- Allied health and other therapeutic services
- Nutrition (prescribed nutrition such as the enteral feeding supplement)
- Care management
- Restorative care management
Applying for Support at Home Funding
Navigating the home care system is overwhelming, so why not start with a call to Right at Home in your local area to get help. We will come to your home and assist you to get registered with My Aged Care and assist with the steps below.
Arrange an Assessment
Visit the My Aged Care website or call 1800 200 422 to request an assessment. Or let a professional Right at Home care manager come to your home, sit with you and help you navigate the registration and assessment process with you from beginning to end – cost and obligation free.
Home Care Needs Assessed
A member of the government IAT team will visit your home to assess your care needs and determine what level of services are required to determine your government subsidy (classification) level.
Eligibility and Assessment Outcome
You will find out the outcome of your assessment from the assessor or Services Australia and whether you are eligible for care and the level of services you are approved to receive. This may take some time depending on your situation and the care you are approved for which may be Support at Home funding for ongoing support services, or one of the Short-Term Care programs or the Commonwealth Home Support Programme (CHSP).Read more
If Eligible for Support at Home
If you are approved for Support at Home funding, you will be placed on the national queue for care. You may be in the queue for several months and will receive several letters from Services Australia during this time.
Read more
Letter 1 – Approved
Letter 2 – Get Ready and start searching for a provider
Letter 3 – Assigned = Funding allocated to your package. It is unlocked when you choose a provider
Income Assessment
Once an IAT assessment has been completed, and you have been notified of your eligibility, you may need to undergo an income assessment to further assess your entitlements and co-contribution to your care.
Read more
If you are unsure about the co-contribution arrangements and rates, our friendly team is here to help or you can search our additional information on co-contribution rates here.
Support at Home Funding Assigned
Your Support at Home funding confirmation and unique Support at Home referral code will be sent in a letter to you. You will be asked to choose a provider to unlock the funding.
Select your aged care provider
When you are approved for Support at Home, home care services, you can nominate the provider you wish to deliver your care and services in the place you call home – right at home. Right at Home would be honoured to be your provider. Our friendly team would love to talk with you about how we can support you to live independently at home. We will provide you with a detailed custom care plan to meet you and your loved ones home care needs.
Enter into a Support at Home Agreement
If you haven’t done so already (see step 4) start negotiations with your preferred provider to develop a custom care plan and sign a Support at Home Agreement. The agreement outlines your rights and explains how the services will be delivered. Then visit the myagedcare.gov.au government website and notify them which provider you have chosen. If you choose Right at Home we can assist you to do this. My Aged Care will direct your Support at Home funding to your chosen approved provider such as Right at Home.
Services Commence
Start receiving home care services. You chosen provider will manage your services and adapt them if your needs change. The provider you choose must keep an account of your money and show you exactly how it is being spent.
Finally Get Clear Information So You Can Give
Your Loved One The Care They Deserve
More Information About
Support at Home
The Support at Home Program will replace the existing Home Care Packages and Short-Term Restorative Care (STRC) Program from 1st July 2025. The new program aims to improve in-home aged care to help older people live independently at home for longer, and includes improved access to services, products, equipment and home modifications to help older people remain healthy, active and socially connected to their community.
Support at Home has 8 funding classifications (levels 1-8) for ongoing services, which are aligned to assessed clinical needs, which is an increase on the current 4 Home Care packages (HCP) levels. The services delivered in the 8 classifications are grouped into 3 ongoing service categories:
- Everyday Living
- Independence
- Clinical Services
And 3 Short Term Funded Services:
- Restorative Care Pathway.
- End-of-Life Pathway to boost services for people diagnosed with 3 months or less to live to enable them to remain at home.
- Assistive Technology and Home Modifications (AT-HM) Scheme funded separately to ongoing participant budgets.
More detail on these short term services can be found here.
Support at Home is a new government program starting 1 July 2025 that combines and simplifies the Home Care Packages program and the Short Term Restorative Care program. It aims to make services easier to access, fairer, and more focused on helping older Australians remain independent at home. In July 2027, the current CHSP program will also be brought into the Support at Home program.
From 1 July 2025. It will replace the Home Care Package (HCP) and STRC program.
From 1 July 2025, you will transition to the new Support at Home program. Many of the features will stay the same for you.
- Your care services will continue as per your current Care Plan unless you request a change with your service provider or if your needs change and you are re-assessed. With new pricing, the frequency of these services may need to be adjusted.
- Your funding level will be matched under Support at Home to your current HCP budget but will be allocated into Quarterly Budgets.
- Care management will be 10% of your quarterly budget and allocated to your provider for use in a pooled fund across all their clients for care management activities.
- Package Management fees are no longer part of the new Support at Home System. These costs will be built into the hourly rate. Right at Home never charged these fees so there is no impact to Right at Home clients.
- If you have Supplements under HCP such as the Dementia-Cognitive, Oxygen, Veterans, Hardship and Enteral Feeding Supplements you will retain those under Support at Home.
- If you have the Viability Supplement under HCP, this will cease as it is being replaced by the Thin Markets Grant.
- Your existing Unspent Funds will be retained and rolled over for you to use under Support at Home for extra services or for use on Assistive Technology and Home Modifications. These funds will remain yours for use under the Support at Home system until they are exhausted. In the new system, from 1st July 2025, 10% or $1000 (whichever is greater) of quarterly unspent funds will be rolled over to the next quarter for use on services or Assistive Technology and Home Modifications. The unspent funds pool will not grow more than 10% or $1000 at the end of each financial year.
- Co-contributions:
- No clients will co-contribute towards clinical supports under the new system.
- Income tested care fees (ITCF) will be removed and instead clients will pay co-contributions depending on their grandfathered status, their means and the types of services they are using. For more information on client co-contributions click here.
- If you are a Grandfathered transitioned HCP client and you weren’t paying ITCF under HCP, you will pay no co-contributions under Support at Home.
- If you are a transitioned HCP client that is Not Grandfathered, you will pay co-contributions towards everyday living and independence services under Support at Home at the new client contribution rates which are dependent on your income and assets and are effective 1st July 2025. You will receive a letter from Services Australia confirming these rates.
Our goal is to make the transition as smooth as possible. Right at Home will contact our clients well in advance, explain the changes, and ensure your services continue without interruption. You will automatically transition to the new Support at Home Program and be provided with a budget against certain Support at Home services for your previously assessed needs as an existing HCP participant. Most of the current HCP services are on the Support at Home service list. If you need to change the services you are receiving because they are no longer on the services list (e.g. support for pet care), Right at Home can consider providing these services under a private agreement with you. For services you are not currently assessed for, Right at Home can organise an assessment. With an increase in pricing, there may be a decrease in the frequency of services which can be discussed with your care manager and re-arranged to fit within your new quarterly budget.
If you’re an existing Home Care Package client, your budget will be matched under the new system and allocated quarterly. This will remain the same until you are re-assessed under Support at Home as your needs change.
Support at Home Client Contributions
The new Support at Home Program requires participants to co-contribute to their independence and everyday living services but not for clinical services. These co-contributions will replace the Income Tested Care Fee (ITCF) payments used in the HCP Program.
Participant Contributions
Participant contributions will be set at a rate per hour (or unit of service) at a set percentage for each service type. This means the rate will be based on the type of service received:
- moderate contributions for independence services (such as personal care) and products and equipment under the AT-HM Scheme.
- the highest contributions for everyday living services (such as domestic assistance and gardening) – the government does not typically fund these services for anyone at other stages of life.
Existing Home Care Clients
For existing home care clients who, on 12 September 2024, were either receiving a package, were on the National Priority System, or were assessed as eligible for a package you will be grandfathered into the new program and will be no worse off because of the reforms: you will make the same contributions, or lower, than you would have had under the HCP Program arrangements.
- If you currently do not pay or were assessed to not pay an ITCF, you will never pay co-contributions. In other words, Full pensioners who were on an HCP on 12 September 2024 will never have to make any contributions towards their funded services. Note, the exception for items that are considered ‘excluded items’ under the guidelines, e.g. the ingredients portion of a meal, which is the same as is currently in place.
- If you currently do pay an ITCF or were assessed to pay co-contributions, you will pay co-contributions, but you will be protected by a no worse off principle and will pay discounted contribution rates as per those displayed in the Table 1.
Grandfathering of transitioned HCP clients also includes maintaining their current lifetime contributions cap of $82,018.15.
Hardship arrangements that were in place before 1 July 2025 will carry through to Support at Home. Once existing hardship arrangements expire, participants will be required to pay the transitional individual contribution rates outlined in Table 1, and can reapply for a new fee reduction supplement, if needed.
If after the 12th of September 2024, you were assessed but not yet approved for an HCP and in the queue for an HCP income means assessment and were not on the National Priority System , or were a new HCP entrant, and have since received an HCP before the 1st July 2025, you will pay the co-contribution fees as per Table 2 and the no-worse off principle does not apply to you. You have not been grandfathered into the new system.
If a person does not provide their income and assets information to Services Australia, they are a ‘means not disclosed’ participant, and their contributions are set at the maximum level. Right at Home is obligated to support participants to understand their participant contributions.
For participants who are not grandfathered and have reached a lifetime cap of $130,000 in individual contributions across Support at Home and the non-clinical care component of their contribution to residential care, you will not pay further individual contributions under Support at Home once this lifetime cap is reached.
Actual contribution rates are determined by Services Australia through an assessment of the participant’s income and assets. For full and part pensioners this will be based on information already provided for your pension assessment.
Commonwealth Seniors Health Card holders will have to advise Services Australia of their income and assets and update Services Australia when their circumstances change.
Table 1. Support at Home Transition Discount (Grandfathered) Contribution Rates:
Source: Support at Home Handbook Published 25 February 2025
Table 2. Support at Home Indicative Contribution Rates for Non-grandfathered HCP clients and new Entrants:
Source: Support at Home Handbook Published 25 February 2025
FAQ's
Only some services require a co-contribution. Clinical services (such as nursing) are not subject to the standard co-contribution rates. However, other services like personal care or domestic assistance or gardening may require an out-of-pocket payment depending on the service type and your financial situation.
Co-contributions are based on whether you are a grandfathered, non-grandfathered or new entrant after 1 July 2025 to the Support at Home program. They also depend on the type of service and your financial situation. For example:
- For non-grandfathered and new participants, everyday living services have a co-contribution rate between 17.5% and 80% and independence services have a co-contribution rate between 5% and 50%, depending on your personal assets and income test.
- For grandfathered clients, who are full pensioners, they will pay no co-contributions.
- For grandfathered part pensioners and self-funded retirees (holding or eligible for a Commonwealth Seniors Health Card, they will co-contribute between 0% and 25% for everyday living and independence services depending on their income and assets.
- For grandfathered self-funded retirees (not eligible for a Commonwealth Seniors Health Card) they will co-contribute 25% toward everyday living and independence services.
For all types of participants (grandfathered, non-grandfathered and new) clinical services remain free from co-contribution. See the co-contribution rates for all participants in the tables here.
There may be support available if you’re on a full pension. Please speak to your care coordinator—they can help you understand the options and connect you with government support or appeal processes.
We will always try to work with you first, but if payments aren’t made, services may need to be paused. However, our team will do everything we can to support you and avoid this outcome.
Under Support at Home, there is no formal leave system. If you don’t use your services for over four quarters plus 60 days, your funding may be stopped.
You’ll receive monthly statements with budget balances, but there may be some delay. We’ll guide you in using your budget wisely and making the most of available funds each quarter.
Grandfathered Transitioned Support at Home Recipients
‘Grandfathering a client’ means allowing an existing client to continue receiving services or benefits under the old terms and conditions, even when new rules are implemented for new clients. This process maintains specified conditions that would otherwise change, and which apply to new clients. *In Support at Home, Grandfathering arrangements are relevant for participant contributions.
Under the Reforms, an HCP Grandfathered recipient is one who on 12 September 2024, was either:
- receiving a package,
- on the National Priority System, or
- assessed as eligible for a package
Grandfathered recipients in the new Support at Home program will retain contribution rates and primary supplements that were in place. This means they will be no worse off for these elements under the new model.
Non-grandfathered Transitioned Recipients:
Under the Reforms, an HCP Non-Grandfathered recipient is one who on 12 September 2024, was either:
- not receiving a package,
- not on the National Priority System, or
- not assessed as eligible for a package
Non-grandfathered transitioned recipients in the new Support at Home program will not receive preferential rates from the old HCP program.
Financial impact
Grandfathered clients will make the same contributions, or lower, than they would under current HCP program arrangements, even if they are reassessed into a higher Support at Home classification later.
Non-grandfathered clients will pay the new contribution rates.
FAQ's
A grandfathered client is a type of HCP client transitioned into the new Support at Home program. You are considered a grandfathered client if on or before 12 September 2024, you were receiving a Home Care Package or were on the National Priority System or assessed as eligible for a Home Care Package. Grandfathering relates to the co-contribution rates you will pay under Support at Home. As a grandfathered client your co- contribution rate will be the same or less under the new Support at Home system. As a grandfathered client, if you never paid ITCF under the HCP system (e.g. full pensioners) you will never pay co-contributions under Support at Home. If grandfathered and if you were assessed to pay ITCF under the Home Care Packages system, you will pay the same or less co-contributions under Support at Home. For grandfathered clients these rates are less than the rates non-grandfathered clients and new Support at Home clients pay. What you co-contribute depends on your income and assets and this will be determined by Services Australia. In terms of co-contributions, grandfathered clients are “no worse off” under the Support at Home program.
You are considered a grandfathered client if you were receiving a Home Care Package (HCP) or on the National Priority System or assessed as eligible for an HCP on or before 12 September 2024. If you're unsure of your status, your home care provider or My Aged Care can check for you.
As a grandfathered client:
- Your government funding continues at the same level, unless you are re-assessed when your needs change. The annual HCP budget is divided into four and assigned for your use as a quarterly budget.
- You will keep receiving supplements (like dementia cognitive, oxygen, enteral feeding, hardship, veterans and rural and remote), unless it is the viability supplement which is being replaced by the thin markets grant.
- If you paid ITCF under HCP, you will pay the same or less amount in co-contributions rates under Support at Home.
- If you were assessed as not needing to pay ITCF under HCP e.g. full pensioners, you will never be required to pay co-contributions under Support at Home.
- You retain your HCP unspent funds which are rolled over for use under Support at Home for extra ongoing services or for use for Assistive Technology and Home Modifications.
Your funding continues at the same level as it is now. However, you can only carry over up to $1,000 or 10% of your quarterly budget (whichever is greater) in unspent funds per quarter. Any amount over that may not roll forward. The reason for this is because under the Support at Home system everyone with an assessed need is able to access the Assistive Technology and Home Modifications scheme (AT-HM) and they do not have to save their unspent funds for this purpose. As a transitioned client your unspent funds will be rolled over for use for ongoing services and AT-HM but your unspent funds balance will not grow at more than $1000 or 10% of your quarterly budget on an annual basis.
If you exit the aged care system and re-enter after 1 July 2025, you will no longer be considered a grandfathered client. You’ll be assessed under the new Support at Home rules.
Need Some Guidance?
Yes! Your care manager can access this information and help ensure everything matches your needs and the government records.
You have the right to give feedback or raise concerns. You can speak directly with your care provider or lodge a complaint with the Aged Care Quality and Safety Commission.
We’ll be sending out letters explaining the changes. Your care management team is also available for a personal conversation by phone.
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Right at Home, Level 1, 12 Cribb Street, Milton, Brisbane QLD, Australia 4064
