How We Work

The Right at Home Difference

The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it. 

Unlike other providers, we employ our caregivers directly, ensuring they are properly screened, adequately trained, and insured before entering your home. We also supervise our caregivers, ensuring that you are receiving quality care as per your custom care plan and home care agreement. We also review and audit our processes, and ask for feedback, ensuring that if/when your needs change, we are adapting the care plan to suit.

Our goal is to protect our caregivers, while keeping you and your families safe, healthy and living a fulfilling life, right at home.

The Initial Call and Meeting

From the moment you call our Right at Home office, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment. During your initial phone call, we will give you an indication of the cost of our services.  

After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let you understand how Right at Home can help. 

A more detailed quote for our services would be provided at the end of the client assessment performed by our Care Manager.

The Custom Care Plan

The care we provide at Right at Home is driven in all respects by the Custom Care Plan. The Custom Care Plan has goals and outcomes that are measureable. The Custom Care Plan is a nursing prescription that is designed to evolve as the client's needs change over time. 

Our experienced Registered Nurses and Care Managers will make recommendations and provide guidance to the family on ways in which the client's lifestyle can be made more comfortable.  Our Care Managers make follow-up visits with the client and the designated carers to ensure that the Custom Care Plan is correctly implemented.  The details of the Custom Care Plan and the care notes are kept in a folder in the client's home so that family members can check on progress at any time.

The Custom Care Plan is reviewed by the Care Manager every six months in consultation with the client and the client's family.  Our Care Managers and our Registered Nurse Supervisors are available 24 hours to deal with emergency situations.  Our all hours number is 1300 363 802.

Caregiver Matching

Once you approve the Custom Care Plan, we begin our search for the most appropriate person to deliver our service. Our system of matching caregivers to clients takes numerous factors into consideration: services needed, your loved one's interests and the personalities of both your loved one and the caregiver.

Our system of matching carers to clients takes numerous factors into consideration. By looking at the whole situation, we're better able to provide your loved one with the best carers possible. Of course, if there are ever any concerns about a specific carer, we can search for and provide a replacement in very little time.

Our carers are carefully screened with detailed background checks during the recruitment process. They are all suitably qualified and experience people of the highest quality. We provide our people with insurance cover and ongoing professional development and training to ensure that we provide the best possible care.

Care Supervision

Each client's Custom Care Plan and supporting documentation is kept in a Client Folder that is kept in the client's home. This folder is updated with changes in the Custom Care Plan as well as progress notes completed after each visit.

Our caregivers keep extensive notes about the care they provide. Our Care Managers monitor the performance of our Caregivers and the progress of our Client's. Our Care Managers make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan. 

Our Registered Nurse Supervisers and Care Managers make frequent visits to the home to meet with the client and the caregiver to discuss the Custom Care Plan and to ensure that the client is happy with the services we are providing. Our Care Managers will also liase with designated family members to provide feedback on the Custom Care Plan and the progress we are making.

Who Needs our Care

You, your spouse, or a family member may need some help with activities of daily living or require some assistance with recovery after surgery. You may be aware of a friend or a colleague who needs assistance either for themselves or a family member. We provide services for both the elderly and those living with a disability through private pay or government funding.

See all of Our Services

If you are a medical practitioner or an allied health professional you may be aware of a patient under your care in need of assistance. That assistance may be activities of daily living, companionship or skilled nursing care.

You may be an accountant, solicitor or financial planner and you have a client who needs assistance either for themselves or for a family member. 

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